Posted on 2010-09-21
I had a client that was not able to print to a Sharp Network IP printer. After troubleshooting drivers and installtion; I found that it wasn't the printer with the issue.
I tried to ping the IP of the printer (which it could not reach); then the other two computers in the building (all of which it could not ping). So then I tried one of the other computers; to ping the printer and the other computers and got the same result...
I think it is the router that has gone bad even though they have a internet connectivity; because the intranet also uses the router to be a networked facility. I called the ISP that provided the router, and the person persistently argued saying that it wasnt the router and would not tell me if it was still under warranty.
So I am looking to you at Experts Exchange to point me in the right direction...
Ask all the questions you want; I will return to work to view the results by 8AM CST... Thanks!!