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Outlook 2010 Exchange 2010 Archive folder not seen?

Posted on 2010-09-21
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Last Modified: 2012-05-10
I enabled my Exchange 2010 Mailbox Archive folder and see it in OWA but not in my Outlook 2010 on my laptop, it is  not a menber of the domain and use http over rpc, does it matter?
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Question by:355LT1
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7 Comments
 
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Expert Comment

by:ProfessorBindokas
ID: 33731989
Hi

Usually, if you can send and receive emails normally, the fact that the PC is not part of your domain should not be an issue in terms of archives accessing.  A few questions:
1.  If send/receive works, I assume any needed certificates are installed and authentication is OK?
2.  If so, perhaps you just need to add the archives folder to your navigation pane?  Have you tried to customize the navigation pane and enable that folder?
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Author Comment

by:355LT1
ID: 33765563
Yes, I do not see any reference to an archive folder.
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Author Comment

by:355LT1
ID: 33783986
1.  If send/receive works, I assume any needed certificates are installed and authentication is OK? yES
2.  If so, perhaps you just need to add the archives folder to your navigation pane?  Have you tried to customize the navigation pane and enable that folder? YES

Still can't see it.
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LVL 11

Expert Comment

by:ProfessorBindokas
ID: 33786545
You may need the full path to the .PST file. Many times the shares are listed as an H drive, Z drive, etc. and since laptop is not on domain, it may not be resolving the name of the share.  Suggestion is to ask your system admin to provide the full path to the share and config Outlook to use the fully qualified path (e.g. IP address/share location).  There may also be a permissions issue in terms of the way your system admin has configured what is available to you over a remote connection.
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Author Comment

by:355LT1
ID: 33824588
Where is the Exchange 2010 Mailbox Archive folder? Not a PST?
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ProfessorBindokas earned 500 total points
ID: 33829017
Did you use the Terminal services vesion of Product Key to install Office 2010 Professional plus. If so, please uninstall your office 2010 and reinstall with the regular product key.  This is a known issue for the archives folder not displaying.

To quote Microsoft:  "Personal Archive is available only when you use Outlook 2010 as part of Microsoft Office Professional 2010 or Microsoft Office Professional Plus 2010 with a volume license."
http://technet.microsoft.com/en-us/library/cc178996.aspx

Depending on how you set up Exchange, the archives are not stored locally, but stored online.  There is an overview of the Archive setup here:  http://www.howexchangeworks.com/2009/08/archive-mailbox-in-exchange-2010.html
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Expert Comment

by:jumper4000
ID: 36030903
The server archive feature of Exchange 2010 is only supported by certain versions of Outlook.  Personally we have been purchasing Outlook 2010 Volume license from Dell for $80 a license and it works great.

http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?CTT=5&origin=HA101830421
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