Solved

S/MIME - User receving "Problems Encrypting" Error

Posted on 2010-09-21
4
626 Views
Last Modified: 2012-08-14
I have a user that is having issues sending a file that needs to be encrypted to anyone outside the company.  The encryption tool being used is S/MIME.

When she attempts to send the file via outlook to someone outside the company, she receives the following error message:

"Microsoft Office Outlook had problems encrypting this message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities"

The weird thing is that she is the only one having this issue as two others using the same tool are having no issues what so ever.  IT should be known that all systems are win7 /w office 2007.  

One of the guys in our security group who installed the program thinks outlook should be reinstalled, but says he really isn't sure what the issue is.

Any help on this would be appreciated.

Thanks,

Mangi05
0
Comment
Question by:Mangi05
  • 2
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
cmartell earned 500 total points
ID: 33731277
Are you sure she has the recipient's certificate? If she doesn't she will have to add it to the contact info.  To do that she must receive a digitally signed email from the intended recipient, then she will have to right clck the name in the From box, and then click Add to Contacts on the shortcut menu.  Only then will she be able to send that person an encrypted email.
0
 
LVL 1

Author Comment

by:Mangi05
ID: 33731411
cmartell,

You might make a great point.  It should be known that this user just had her machine migrated from XP to Win7.  Since that time she has not be able to send these documents to any recipients.  This is the only application IT does not manage as this is something security handles completely.  The security guy is not sure what the problem is, but this makes sense.  With a new image, all the previous certs are gone.  I will work with the user tomorrow and respond back with an outcome.  Thank you for your help.  Stay tuned.  
0
 
LVL 1

Author Comment

by:Mangi05
ID: 33740068
Spoke with the user today.  She said that she has tried to add the contact information and has received a digitally signed email from the intended recipient.  She has added the certificate and all would seem fine until she goes to send something to the user.  She would then check the cert for the particular user and it would no longer exist.

0
 
LVL 4

Expert Comment

by:cmartell
ID: 33740464
Did you verify that she did the import correctly?  Maybe she started the import then when she was asked if she wanted to replace the existing contact with this new information she said no fearing she would lose her contact.  I would have her do it again and watch.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
Worried about if Apple can protect your documents, photos, and everything else that gets stored in iCloud? Read on to find out what Apple really uses to make things secure.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question