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Windows media video will not play on website using Mozilla Firefox - installed plugin

Posted on 2010-09-21
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Last Modified: 2013-12-07
I am helping a client of mine with a website and they have a Windows Media video on their one page.  It will play using IE but not Mozilla.  I installed the plugin in Mozilla but it will still not work.  Anyone have any ideas on a simple fix to make this video more compatible?

Thanks
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Question by:jeffreychorba
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by:rubikru
ID: 33731324
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by:Tapan Pattanaik
ID: 33731390
Hi jeffreychorba,

                     Please check these useful links.

Video or audio does not play :

http://support.mozilla.com/en-US/kb/Video+or+audio+does+not+play

Using the Windows Media Player plugin with Firefox :

http://support.mozilla.com/en-US/kb/Using%20the%20Windows%20Media%20Player%20plugin%20with%20Firefox

Full Step-By-Step Guide: Embedded Windows Media in Firefox :

http://forums.mozillazine.org/viewtopic.php?t=206213

Video or audio does not play:

http://kb.mozillazine.org/Video_or_audio_doesn%27t_play

Using the Windows Media Player plugin with Firefox:

http://support.mozilla.com/en-US/kb/Using+the+Windows+Media+Player+plugin+with+Firefox

Thanks
Tapan Pattanaik
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Author Comment

by:jeffreychorba
ID: 33739935
I have tried installing the plugin and it does not work  here is the link to the page that has the video on it.

http://www.logrenew.com/log_home_staining.htm

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by:rubikru
ID: 33740502
Hi!
Do You use Windows Vista ?
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Author Comment

by:jeffreychorba
ID: 33740581
No XP
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by:rubikru
ID: 33740586
Read the following information:
http://support.mozilla.com/ru/kb/Using+the+Windows+Media+Player+plugin+with+Firefox#Checking_if_the_plugin_is_installed

Check if plug-in is installed.

Than check it on the check page:
http://plugindoc.mozdev.org/testpages/wmp11.html

You video didn't play in my firefox too, but the test video - did.

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Author Comment

by:jeffreychorba
ID: 33740658
My video does not play in firefox but the test did.  I can play the video in IE8 or IE7 no problem.
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Expert Comment

by:rubikru
ID: 33741701
Here are the solutions for that case:
http://kb.mozillazine.org/Windows_Media_Player

It seems to be the following section about the situation:

Player appears and status bar says Ready but nothing happens when you click PlayIf the WMP plugin console appears and the player status bar says 'Ready' but nothing happens when you click Play and no error messages appear, this can be caused by internet connectivity issues.    * The WMP plugin will not work unless Windows Media Player is able to open the file from the internet. Open the Windows Media Player program, then try opening a direct link to a media file (such as a .wav, .mid or .wma file) from within WMP, via "File -> Open URL". (Testing plugins includes media test pages that contain such direct links.) Internet Explorer also needs to be able to connect to the internet for the Windows Media Player plugin to work:    * Make sure that Internet Explorer is not set to Work Offline mode: To check if IE is in 'Work Offline' mode, open IE and open the File menu. There would be a tick by the 'Work Offline' option. Click it to take IE off Work Offline mode.    * Make sure that Internet Explorer's proxy settings are correct.    * Make sure that Internet Explorer and WMP are not blocked by your firewall. [13] This problem can also be caused by DSL/cable providers using Network Address Translation (NAT) not forwarding UDP packets properly. The solution is to disable UDP in Windows Media Player:   1. In WMP, click Tools > Options   2. Select the 'Network' tab   3. Deselect 'UDP' It has also been reported that reinstalling/upgrading/downgrading Windows Media Player can solve this.
Underlined solution seems to be only possible but I'm not sure it'll be guarantied.
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Author Comment

by:jeffreychorba
ID: 33754084
I inserted the direct url to the video  in Windows media player and it worked fine?
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Expert Comment

by:rubikru
ID: 33754373
Hi!

It worked in IE, it had to work in WMP too.

But with Firefox it could be probably only one solution:

".. reinstalling/upgrading/downgrading Windows Media Player can solve this."

May be You sould try it - downgrade WMP if You really need it to work in Firefox.
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Accepted Solution

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jeffreychorba earned 0 total points
ID: 33785570
I ended up uploading the video to Youtube and embedded it in the code.  Works like a charm!
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Expert Comment

by:rubikru
ID: 33816771
Hello!

In Your question there was a question how to make the particular file to work in FF, but not how to upload some video in internet to be seem with any browser.

You got the answer to the question You actually asked!
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