Solved

manage your voice messaging system on server

Posted on 2010-09-21
2
288 Views
Last Modified: 2012-05-10
I would like to manage a voice messaging system with options where user can call a number answer questions and submit data to be checked on a server database. Where do I even start looking for such infrastructures? Thanks alot
0
Comment
Question by:NewtonianB
2 Comments
 
LVL 6

Accepted Solution

by:
dinkon4u earned 250 total points
ID: 33738656
I  suggest
Cisco IPCC Express (UCCX)
 
HTH
Tom
CCIE # 27003 (Voice)
 
0
 
LVL 17

Assisted Solution

by:JRSCGI
JRSCGI earned 250 total points
ID: 33749444

What you want is normally sold under the category of Interactive Voice Response (IVR).
There are expensive units from major manufacturers such as Avaya, Cisco, Syntellect  (http://www.syntellect.com/pages/products/communications_portal.aspx)
affordable systems from multipurpose machines like those from Amtelco and AVST(http://www.avst.com/), and options to build your own inexpensive or open source software (http://www.ivrsoft.com/) and standard interface boards (Dialogic, etc.) in a PC.
Most of these come with the ability to query external databases through standard protocols, although some require you to import the database you are checking against.  Most also offer the option for voice recognition to respond to the questions instead of just using the DTMF ("touch tone") pad.
There are companies that specialize is such developing solutions using this technology, such as Voxeo  http://www.voxeo.com/
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Comparing Internet speeds via throughput 3 62
Skype for Business Interactive Voice Response configuration 8 523
Error trying to install RTMT Win7 5 60
VOIP System 9 79
This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question