Solved

manage your voice messaging system on server

Posted on 2010-09-21
2
281 Views
Last Modified: 2012-05-10
I would like to manage a voice messaging system with options where user can call a number answer questions and submit data to be checked on a server database. Where do I even start looking for such infrastructures? Thanks alot
0
Comment
Question by:NewtonianB
2 Comments
 
LVL 6

Accepted Solution

by:
dinkon4u earned 250 total points
ID: 33738656
I  suggest
Cisco IPCC Express (UCCX)
 
HTH
Tom
CCIE # 27003 (Voice)
 
0
 
LVL 17

Assisted Solution

by:JRSCGI
JRSCGI earned 250 total points
ID: 33749444

What you want is normally sold under the category of Interactive Voice Response (IVR).
There are expensive units from major manufacturers such as Avaya, Cisco, Syntellect  (http://www.syntellect.com/pages/products/communications_portal.aspx)
affordable systems from multipurpose machines like those from Amtelco and AVST(http://www.avst.com/), and options to build your own inexpensive or open source software (http://www.ivrsoft.com/) and standard interface boards (Dialogic, etc.) in a PC.
Most of these come with the ability to query external databases through standard protocols, although some require you to import the database you are checking against.  Most also offer the option for voice recognition to respond to the questions instead of just using the DTMF ("touch tone") pad.
There are companies that specialize is such developing solutions using this technology, such as Voxeo  http://www.voxeo.com/
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Calling via Cell Phone from the Bahamas 4 37
Skype for Business 2015 2 70
OOB and Router 2821 11 86
Cisco switches and routers QoS with Lync soft phones and Lync PBX 4 71
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now