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manage your voice messaging system on server

Posted on 2010-09-21
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I would like to manage a voice messaging system with options where user can call a number answer questions and submit data to be checked on a server database. Where do I even start looking for such infrastructures? Thanks alot
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Question by:NewtonianB
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dinkon4u earned 250 total points
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I  suggest
Cisco IPCC Express (UCCX)
 
HTH
Tom
CCIE # 27003 (Voice)
 
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by:JRSCGI
JRSCGI earned 250 total points
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What you want is normally sold under the category of Interactive Voice Response (IVR).
There are expensive units from major manufacturers such as Avaya, Cisco, Syntellect  (http://www.syntellect.com/pages/products/communications_portal.aspx)
affordable systems from multipurpose machines like those from Amtelco and AVST(http://www.avst.com/), and options to build your own inexpensive or open source software (http://www.ivrsoft.com/) and standard interface boards (Dialogic, etc.) in a PC.
Most of these come with the ability to query external databases through standard protocols, although some require you to import the database you are checking against.  Most also offer the option for voice recognition to respond to the questions instead of just using the DTMF ("touch tone") pad.
There are companies that specialize is such developing solutions using this technology, such as Voxeo  http://www.voxeo.com/
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