Search Server 2008 crawl stuck

Posted on 2010-09-22
Medium Priority
Last Modified: 2012-05-10
Hi everyone

I am trying to figure out why an installation of Search Server Express 2008 is not able to successfully index its SharePoint Services installation. Both are running on a Windows 2003 Small Business Server (original, not R2).

When I start a full crawl, it appears to launch successfully, but does not conclude (left it running for 42 hours), does not generate any logs, and does not show any Successes or Errors.

Obviously something is going wrong, but what is it? The application logs show:

Event Type:	Warning
Event Source:	Office Server Search
Event Category:	Gatherer 
Event ID:	2423
Date:		22/09/2010
Time:		4:24:07 PM
User:		N/A
Computer:	ARIGAL
The update cannot be started because all of the content sources were excluded by crawl rules, or removed from the index configuration.

Context: Application 'SharedServices', Catalog 'Portal_Content'

	Unspecified error

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I have tried a number of things:

* Correcting permissions to resolve the 6318 error, http://support.microsoft.com/kb/332097
* Making sure that SQL queries are not jammed up, http://social.msdn.microsoft.com/Forums/en/searchserverinstallconfigandadminstration/thread/57d2c956-7e84-4e36-b911-30d62eb24aa5
* Deleting the index and restarting with a fresh crawl
* Changing the default account from NETWORK SERVICE to a custom account with Read access to the SharePoint site
* Ensured correct DCOM permissions
Question by:davidiwharper
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LVL 52

Expert Comment

by:Mark Wills
ID: 33746980
It does sound very much like the account setup. I see that you have changed that, but would be worthwhile double checking - there are a few steps that are easy to miss...

Have a read through : http://www.avanadeblog.com/xrm/2010/07/tweedle-dee-tweedle-dum-sharepoint-2010.html  not exactly the same, but has all the steps in there....


Author Comment

ID: 33775681
Thanks - can I copy the local or network service account (use as a template) or should I create an account from scratch?
LVL 52

Accepted Solution

Mark Wills earned 1000 total points
ID: 33776047
I would create from scratch... you only want what is actually needed. You'll find the network service comes with baggage :)

Author Closing Comment

ID: 34417609
Not a great idea normally but as we are doing a server migration anyway, the right answer. I can screw anything up and it won't matter :)

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