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MOSS 2007 Custom Sharepoint Designer Workflow not working for one user only

Posted on 2010-09-22
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Last Modified: 2012-05-10
We have created a custom workflow in SPD that is attached to a document library within a MOSS 2007 teamsite.

The workflow is set to trigger when a new item is created in the document library.

Previously, the workflow has worked fine for all users but recently has stopped working for one user only.

For the problem user, what we are seeing is that when a new item is created in the document library, the attached workflow never starts.  There is no error, the workflow just does not get triggered.  However, if the problem user goes to an item in the document library and clicks on the workflow she can manually start it and it works fine with no error.

This user has the same permissions on the site as others who do not have any problem.

In the course of investigating this problem, we have temporarily increased the problem users permissions on the document library to full control (was contribute before) but this has had no effect on the problem.  Authentication is being done via Active Directory.  We have tried removing the user from the site and re-instating her but again this has no impact.

Does anyone have any idea how we could fix this problem or further debug it?
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Question by:evanstest
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Expert Comment

by:sandipkharde
ID: 33733333
I would check like -
  • open this workflow in sharePoint designer and save again with out making any changes and try .
  • try adding any new user who don't have permission on that list and test
  • try adding her account in list permission and setting
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Author Comment

by:evanstest
ID: 33734108
Thanks for the suggestions.

Opening and re-saving the workflow does not fix the problem.

If I add a new user to the same sharepoint group as the problem user, the workflow is started fine for the new user.  This group has contribute permissions for the document library by default.

If I give the problem user manual permissions on the document library (i.e. give her full control), her account still does not work.

It seems as though there is some corruption in this particular user's permissions/security settings.
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Expert Comment

by:dkitonga
ID: 33743001
hi evan test,
 try removing the user from the sharepoint site do an iisreset then add him/her again.
ensure he has the same permissions on that document library as the other users.

 
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Author Comment

by:evanstest
ID: 33989974
I have tried everything suggested and still cannot resolve this problem.  The only thing I have not tried is to remove the user from the Active Directory and then re-instate her.

If you look at the permissions for this user they are identical to other users who have full access.
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evanstest earned 0 total points
ID: 34597454
Cannot resolve this issue.
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Author Closing Comment

by:evanstest
ID: 34636585
Could never resolve this issue.
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