Solved

Blackberry Storm and BES

Posted on 2010-09-22
12
552 Views
Last Modified: 2012-05-10
I have a user that has a Blackberry Storm, I set her up and activated her BB with the BES server. all of her mail is there but her Calendar is not updating. All of her information is not dispalyed on the BES (Device model). It shows that the BB did contact the BES but it appears that it did not fully activate and sync (This is just a guess).
How do I go about ReActivating the BB to the BES so that this can be resolved? I need to resolve this today.
Thanks for your help.
0
Comment
Question by:revellej
12 Comments
 
LVL 14

Expert Comment

by:Schnell Solutions
Comment Utility

Did she have a previous BB? Was the calendar working in that model?

Is she the only user with that problem?
0
 
LVL 2

Expert Comment

by:SysRu
Comment Utility
There are two ways of going about this

 - Wipe the Blackberry and specify a new Activation password for the user

or

 - you could try this (on the physical handheld)

1. Navigate to Options > Advanced Options > Enterprise Activation
2. When using a BlackBerry Storm2 9520 use the following key sequence for the second step: ALT * ALT / ALT ! ALT ( where the ALT key is the key labelled !?123
3. Press the Menu key and select Reset Handheld Agent.
0
 

Author Comment

by:revellej
Comment Utility
She has been using this BB with a web service. We have gotten rid of the web service and are now using our BES. She appears to be the only user so far that has had this problem.

I've setup around 10 other users and they seem to be working fine.
0
 

Author Comment

by:revellej
Comment Utility
How do I Wipe the Blackberry and specify a new Activation password for the user?
0
 
LVL 2

Expert Comment

by:SysRu
Comment Utility
before wiping the blackberry

what versin of Bes are you using?
0
 
LVL 2

Accepted Solution

by:
SysRu earned 500 total points
Comment Utility
On The Devide

Options > security options > General Settings > then hit the option button on the keypad and select "Wipe Handheld"

it will prompt you to type the word "blackberry" to confirm the wipe

On the Server ( Assuming it is BES 5.0)
navigate and select the user account > scroll down the page till you see an area that says "Device Activation" > 1st option if i remember correctly should say "Specify Activation Password"
then you can make it ***

then back on the device you go to enterprise activation email@domain.com and then the same password that you specified (I.E.***)

Hope this helps
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 

Author Comment

by:revellej
Comment Utility
We are running BES 5.0
0
 

Author Comment

by:revellej
Comment Utility
The user also has another email associated with the BB.... Will a wipe effect this?
0
 
LVL 2

Expert Comment

by:SysRu
Comment Utility
yes, it will wipe the device completely. best is to get the settings to re add the detail
0
 
LVL 63

Expert Comment

by:SysExpert
Comment Utility
First backup the device sing the desktop manager, and then wipe it.

I hope this helps !
0
 

Author Comment

by:revellej
Comment Utility
I got tied up yesterday and did not have a chance to do this. The BB belongs to the HR Manager and I want to make sure that everything works out correctly. I'll have to wait until next week.
I'll be back in touch.
Thanks for the suggestions
0
 

Author Closing Comment

by:revellej
Comment Utility
This solved the problem. It's working fine now.
Thanks
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Let me explain this picture a little bit.  First, in case you haven't already guessed, you are looking at my 2 phones, an Android Samsung Galaxy S5 on the left and an iPhone 5 on the right.  They are on their respective cradles on my desk.  But, you…
With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices. Find out how to create a mobile email signature with this guide.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now