Symantec BE2010 agent problem on exchange 2010

Posted on 2010-09-22
Last Modified: 2013-12-01

I have installed BE2010 on windows 2008 and install the agent on different servers win 2008 with no problem,

But when I try to install the agent on exchange 2010  i receive the following error

"error connecting to the remote server. ensure that the server is available has wmi enabled and is not blocked by a firewall 14"

Please can you help

Question by:jeanmonline
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Expert Comment

ID: 33733923
did u checked the WMI services and Firewall as mentioned and also enable remote registry

Expert Comment

ID: 33733968
You may have to manually install the agent rather than pushing it from the Backup Exec UI - I had this problem after updating to BE 2010.

Author Comment

ID: 33734315
I have checked the firewall

Please tell me how can I check the wmi and remote registery

I have installed the agent without pushing it but with no luck

Accepted Solution

mszal101 earned 500 total points
ID: 33734450
Click on Start->Run and put in "services.msc"

Find the remote registry service in there and change it to automatic and start it.  I would start with that.

Expert Comment

ID: 38182366
Brilliant! This worked for me too!

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