Solved

Outlook 2007 clients not updating from exchange

Posted on 2010-09-22
7
555 Views
Last Modified: 2012-05-10
Hi,
  I have an sbs 2008 server running exchange with 15+ winxp clients, over the last few months, a problem has been cropping up where an exchange client is not updating from the server. When this occurs the outlook client status reads "This folder was last updated on *date*" where the date would be two days or so previous to todays date. So far I have been fixing this by deleting the outlook profile, creating a new profile and resynching from exchange.

I have had to do this with 6 of the xp clients and just this morning one of the pc's on which I have already applied this fix is again displaying this symptom.

I would really like to know what is going on here, is there anything else I can do other than repeatedly applying this fix?

Thanks
Gaz
0
Comment
Question by:GazClimbs
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 33734581
Did you try to manually Sync ??
How many stores do you have on the server ??
Try creating a new one and moving all mailboes to the new and try for somedays .... dont delete the Mailbox or Database file of the old one :)
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 33734811
do you have the lastest OL2k7 sp2 installed on the clients?
Is that making any difference
0
 
LVL 6

Accepted Solution

by:
Nagarajb earned 500 total points
ID: 33742210
Check the behaviour in Oulook Online mode.
Open Outlook in safe mode and check  (Run -> Outlook /safe)
Apply latest SP of Outlook
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:GazClimbs
ID: 33742455

All service packs/updates are applied. I opened outlook in safe mode and it updated, then opened it in normal mode and it appears to be up to date, will wait and see if it stays updated.

Would really like to get a handle on whats happening here though.

Gaz
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 33742585
Look ideally Exchange 2007 and Outlook 2007 updates .. some happen with CAS and some with Mailbox server .... so we need to see if at all Outlook 2007 can find and work with Autodiscover service ??
Is there soem additional addons with Outlook that you use ??
Is there any Outlook 2003 client ... does it also has any issues ??
Check with all Microsoft Exchange services ... and by any means using POP ??
0
 
LVL 6

Expert Comment

by:Nagarajb
ID: 33742677
If you are able to see the updated info in safe mode, then some add-ons, rules, etc.. would be casuing the problem. In safe mode all add-ons, rules, etc.. will not function, it is like working in a pure outlook.

Nagaraj
0
 

Author Closing Comment

by:GazClimbs
ID: 33936750
Hi i award the points to Naqaraib as this line of enquiry led me to the solution here http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_24830537.html
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question