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Bllackberry application Documents to go error after install

Posted on 2010-09-22
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1,136 Views
Last Modified: 2012-05-10
Blackberry,  Documents to go

Documents to go has recently stopped working after bes upgrade to 4.1.7.
 Paid and upgraded to version 2 documents to go after uninstalling the older version.  
Running BES 4.1.7
Bold 9700 v5.00.656
Office environment 2007

error below:

Error starting to WordTO Go47:Class
Çom.dataviz.dxtg.common.
DocstoGoCommonPrefs
$PrefsV1’PrevsV1’multiply defined


I have uninstalled and reinstalled over six times with the same error.  
System requirements are met.  
Not using desktop manager, downloading and installing from device.
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Question by:paulfivestar
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8 Comments
 
LVL 12

Expert Comment

by:Mike
ID: 33822996
Check your IT policy on the Server.  It seems that there is something blocking your access to either install a program properly or to execute a program with all add on features.
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LVL 12

Expert Comment

by:Mike
ID: 33823187
If the problem was solved, why was the question left open??
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LVL 12

Expert Comment

by:Mike
ID: 33823207
And you also stated in your "delete with refund request" that this was solved "Some Time Ago", however, you only asked the original question 10 days ago.
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Author Comment

by:paulfivestar
ID: 33823319
Question was asked 10 days ago with no response until today. I resolved it myself, due to no response from expert exchange I forgot to close the question.  My apologies for not closing the call sooner.  The problem was down to the user not completely removing the application before installing a new version.
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LVL 12

Expert Comment

by:Mike
ID: 33823637
Didn't your original question state that you uninstalled and reinstalled 6 times?
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Accepted Solution

by:
paulfivestar earned 0 total points
ID: 33823697
The user installed a new version, when it failed they uninstalled and reinstalled, what they didn't do was uninstall an earlier version.
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Author Comment

by:paulfivestar
ID: 33861442
Resolved
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