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Windows Server 2008 - hangs on Apply Settings, safe mode is OK

Posted on 2010-09-22
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Last Modified: 2014-09-01
Hi I have a Windows Server 2008 Terminal Server that has started to misbehave. After a reboot it fails to start in normal mode (hangs on 'Applying Settings'). If I leave it for a long long time then it will get to the login prompt but then hangs forever after that on Applying User Settings.
If I start it in Safe Mode with Network Support then it is fine.
I have removed it from the domain and removed McAfee anti-virus already. Neither has fixed the problem. If I check the event log then then I see the following errors:
7026 - spldr and wanarpv6 fail to load
10005 - DCOM gets error 1084 attempting to start service ShellHWDetection
I have disabled non-essential start up items with MSCONFIG.
Still no joy. Can anyone advise what I might do next. I don't want to have to reinstall the machine if at all possible.
Thanks - Andy
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Question by:andyhines
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11 Comments
 
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Expert Comment

by:ankur1234
ID: 33735728
Andy
Is this a physical box or a Virtual Machine.
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LVL 3

Expert Comment

by:ankur1234
ID: 33735881
a few more questions.
Did you try logging on to the machine with the network cable disconnected.
TCPIP settings what are they.
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Author Comment

by:andyhines
ID: 33735916
It's a real physical machine.
I have tried disconnecting the network cable - it doesn't solve the problem.
The TCP/IP settings are correct .. refers to in-house DNS and I have turned off the requirement to register in DNS just in case
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Expert Comment

by:ankur1234
ID: 33736236
does it boot normally with the cable disconnected.  I understand the DNS register, but just curious because I had the same problem and figured out that
I had to disjoin the system from the domain.
go to the AD and remove this server from the AD, (Delete), and then rejoin it.  The key being deleting from the AD.
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Author Comment

by:andyhines
ID: 33747027
Hi Ankur - I tried this today. With the network cable disconnected it does boot normally but it takes a hell of a long time. Maybe an hour to get past the 'Applying Computer Settings' stage and then after login it takes even longer to get past the 'Applying User Settings'.
If I then connect the cable I can view event logs remotely but I can't RDP to the machine. This may be because it has some issue with its terminal server license. It did give an error early on in the process stating that it couldn't contact the license server (itself) to get a license.
So tonight I left it restarting again - cable in this time - to see if maybe I just wasn't leaving it long enough.

Any ideas why it's so incredibly slow ? There are some errors in the logs relating to GPClient but as I've removed it from the domain it shouldn't be processing Group Policy anyway should it.
Tomorrow I will attempt to rejoin it to the domain if I can and see if that helps - unless you have a better idea ?

Thanks - Andy
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Expert Comment

by:ankur1234
ID: 33748001
The thing which worked for me is the disjoin and then delete from the AD.  then rejoin.  Let me know if that helps.
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Author Comment

by:andyhines
ID: 33761192
Hi Ankur, I didn't get to try the disjoin/rejoin. That will be Monday. We ran the System File Checker utility from MS and it may have updated afew files.. not too sure .. however behaviour is still the same. On Monday I will try to rejoin the domain. If that doesn't speed things up then I am probably going to have to reinstall.... unless you have a better idea..

Cheers - Andy
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LVL 3

Expert Comment

by:ankur1234
ID: 33762055
no problem.  Just to reconfirm you have to disjoin and then delete the server from the AD completely.  after than rejoin.  
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Author Comment

by:andyhines
ID: 33769960
Hi - I've tried it but no joy. When I rejoin it to the domain the windows hangs up and I have to kill it off. It does create the AD account though that I previously deleted. On reboot though we are still into a excessively long period of 'Applying Settings.
I've also installed MalwareBytes scanner (just in case) and run it in safe mode but it doesn't report any problems.
Any more ideas .. before I trash it and reinstall ?

Thanks - Andy
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Accepted Solution

by:
andyhines earned 0 total points
ID: 33831983
To complete this question then I should observe that I had to reinstall the server.
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Expert Comment

by:pitboy
ID: 40296823
I am having this same issue but my server is a VM. Any other thoughts? reinstalling is not much of an option.
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