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Cannot open outlook contact list

Posted on 2010-09-22
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Last Modified: 2012-05-10
I have one user that gets the following error when trying to access the only distribution list she has.

"Can't op;en this item. There is not enough memory available on the Microsoft Exchange Server computer to perform the operation."

She is using an Outlook 2003 client on a windows 2003 terminal server. We are using Exchange 2007 server.

I found some articles that talked about size limitations but they all seemed to be exchange server 2003 related.

Any help is appreciated.

Thanks,

Justin
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Question by:JustinGSEIWI
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Expert Comment

by:mikey71174
ID: 33735778
Have you checked her mailbox size?  That would be my first suggestion.  If it's anywhere near 2GB, then, this could be a possible cause.
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Author Comment

by:JustinGSEIWI
ID: 33735836
The mailbox is only 650MB.

Thanks,

Justin
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Expert Comment

by:mikey71174
ID: 33736371
Did the user use Outlook Web Access to add a new user to the DL?
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Accepted Solution

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JustinGSEIWI earned 0 total points
ID: 33746197
The user does not know how to you OWA. I did determine that her distribution list was to large. It had over 100 contacts in it. I am disappointed that exchange 2007 or outlook 2003 can't handle this many. Either way, I had the user make that large contact list into two smaller ones and that resolved her problem.

Thanks,

Justin
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Expert Comment

by:mikey71174
ID: 33746600
That happens quicker with OWA, as it uses more memory.  Good job though.  It's unfortunate that the size limitations still exist in Outlook 2007, even though MS advertised that they wouldn't.  Same goes for the pst files as well if your users ever upgrade to 2007.
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