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Probems sending email Outlook 12010

Posted on 2010-09-22
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Last Modified: 2012-05-10
Have upgraded user from Office 2007 to Office 2010; he is having problems sending messages from some recipiants in his email history list; if he uses Contacts, or the Global Address Book there is no problem. In addition, if he sends email to other users, the are having problems replying, especially in a "reply to all" sent from the 2010 Outlook client.
I need to upgrade more users.
Need a fix
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Question by:cookd47
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GridLock137 earned 2000 total points
ID: 33736360
i believe when you upgrade MS Office in Outlook the cached list of names that pop up when entering a recipient's name is wiped, i would enter the full email address even though the name shows up just to start rebuilding the cached address list. also, you can try rebuilding the profile for that user.

in regards to the reply to all do you get any bounce back messages (NDR)?
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Author Comment

by:cookd47
ID: 33736474
Final-recipient: RFC822;
 IMCEAEX-_O=DRAKE_ou=first+20administrative+20group_cn=Recipients_cn=agale@drakecontrols.com
Action: failed
Status: 5.1.1
X-Supplementary-Info: < #5.1.1 smtp;550 5.1.1 RESOLVER.ADR.ExRecipNotFound;
 not found>
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Expert Comment

by:GridLock137
ID: 33736799
on that machine open a command prompt and clear out the DNS settings by doing the following:

ipconfig /flushdns & ipconfig /registerdns

rebuild the outlook profile

also just to test move the user object in AD to another OU container and let me know what the results are.
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