Solved

PDFs are blurry and distorted

Posted on 2010-09-22
6
1,114 Views
Last Modified: 2012-06-22
Customer has a pdf, which looks great and no issues with text, when he goes to print as PDF using the PDF printer, he will save it (say for instance) to his desktop, he views the PDF that he saved for printing everything is distorted and text is all blurried. Almost as if it were wet ink that got smeared everywhere.  I cannot find any documentation on how to resolve this problem. Please help!
0
Comment
Question by:otishelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 30

Expert Comment

by:captain
ID: 33738130
Hi

Is he using Print to PDF in order to save the PDF? Why not simply save it using File> Save as?

It is likely that he has Adobe PDF Settings specified in his Adobe Printer. open the Printer Control panel and right click Adobe PDF printer. Select printing preferences and check the the PDF settings are NOT set to 'Smallest file size' but to 'Standard'. Try 'Highest Quality' as well to check for effect.

If the setting is set to 'Standard' open Distiller and check the settings. Go to Start> Programmes> Adobe Distiller x.0. When Open go to Settings > Settings > Edit PDF Settings. On the left panel select 'Images' and check that the down-sampling options are not set too low (min 150=default for Standard).

If that does not help, let us know and we may need more info on what setup he has and what sw he uses to view/print/create PDFs...

hth
capt.
0
 

Author Comment

by:otishelp
ID: 33738175
Yes, I'm not sure why he's doing that either, lol. :)  I have to leave for the day but I will pass this to him, he's a remote user.  I'll let you know, hopefully tomorrow!
Thank you!!!
0
 

Author Comment

by:otishelp
ID: 33743926
Ok here's what my customer said:

PDF settings were already set to Standard.  For whatever reason he didn't say anything about trying it on Highest Quality and I'm having him do that now.

Image settings were set correctly and even sent me a screenshot of the settings if you need that.

Anything else?
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 30

Expert Comment

by:captain
ID: 33744057
Try highest settings first to see if this makes a difference. Then post a screenshot of the blurry appearance. Ideally we could use a post of the PDF so we can see if this is blurry here as well...
0
 

Accepted Solution

by:
otishelp earned 0 total points
ID: 33744297
ok well we figured it out.  Apparently ther is a check box that says "print color in black" so when he unchecked that, it's printing fine now, lol... So thank you for all of your assistance, it was just something he mgiht have accidentally checked when doing it.
0
 
LVL 30

Expert Comment

by:captain
ID: 33744422
Well, glad you figured it, it was pointing in the direction of user settings...
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question