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Error Message when sending new email in Outlook 2010

Posted on 2010-09-22
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Last Modified: 2012-05-10
We are upgrading to Office 2010. In Outlook when a user sends a NEW email message the below email comes back:

Your message did not reach some or all of the intended recipients.

      Subject:      
      Sent:      9/22/2010 9:14 AM

The following recipient(s) cannot be reached:

      username (username@waggonereng.com) on 9/22/2010 9:14 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <scout.waggonereng.com #5.1.1>

Please help as this can not occur once we deploy 2010 to all users. Thanks.
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Question by:oliviam
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by:riteheer
riteheer earned 500 total points
ID: 33737324
Are you positive the email is being sent to a good address?  That message is indicative of a bad address. Are you using exchange?
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Author Comment

by:oliviam
ID: 33744545
Yes it is an accurate email address. I tried several. It seems to be working now, but when we first installed 2010 it was bouncing back correct email addess' Yes we are using exchange.
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Author Comment

by:oliviam
ID: 33744564
The problem is it happened with four of us who installed 2010. I can't deploy 2010 to 100 other people and have this happen.  
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riteheer earned 500 total points
ID: 33746119
I don't know enough about exchange to help you, but having a link to the question there would very probably steer the right experts into your corner.
   I'm not sure how to go about it, but if you contact the moderators I'm sure they will be more than glad to help you out.
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