Sonicwall CDP 2440i Password Helo

I have a sonicwall cdp 2440i that needs a password reset.  I followed the manual but do not see the screen for Authentication Reset.  Has anyone had this problem?

Thanks.
sd735Asked:
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digitapCommented:
What steps are you using?  Are they these steps?http://www.sonicwall.com/downloads/SonicWALL_CDP_CLI_Command_Reference.pdfSearch for reset and the first problem/resolution will be to reset the password.
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sd735Author Commented:
Did this... It blasts right through and does not give me the option of menus.  I do not see Authentication Reset.
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digitapCommented:
Read through this forum thread and tell me what you think.  Hope you can access the form.

http://bit.ly/crzt8E
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sd735Author Commented:
nope... not it.... It was registered but with no support, tech support wont even talk to me.
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digitapCommented:
hmmm...from what i can see, support needs to be involved with the password reset.  otherwise, I don't know what else to try.  i've requested a moderator review the question and suggest additional zones to get more expert attention.
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digitapCommented:
bummer.  hope you have better luck with the new unit.
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sd735Author Commented:
Resolved by sending unit back.
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