A 3rd party is helping build our new infrastructure. We have a couple of web servers in a DMZ off an ASA 5510. There's also a catalyst they've configured with vlans. My questions is simple. After setting up I had NO access to the DMZ from the lan, no rdp, no ftp etc, plus I'm used to putting backup exec on those servers and Symantec AV and managing those on a server in the local lan, which I know requires some ports opened between the DMZ and the Local lan. They are having trouble getting this to work and keep badgering me about giving the access. Is this such an unusal request? If so, how do other people access, transfer files, manage backups/antivirus on DMZ equipment?