Outlook 2007 Deleting Emails
OS = Windows XP SP3
Application = Outlook 2007
Issue - User will receive an email, email will show as unread in the Inbox. When user clicks on email they receive the following error message:
The message you specified cannot be found.
Once you click Ok to this message the message box closes and the email is gone.
Troubleshooting - Checked the Deleted Items, Junk Mail and Spam Folders for email but it was not there. I was able to find the email by clicking on the inbox and then clicking on Tools then Recover Deleted Emails. When I clicked on the email and hit the recover button it just hit the Inbox and got deleted again. I was able to open it in webmail without any issues and once I had opened it in webmail it was no longer getting deleted from Outlook.
Any help would be really appreciated.
Application = Outlook 2007
Issue - User will receive an email, email will show as unread in the Inbox. When user clicks on email they receive the following error message:
The message you specified cannot be found.
Once you click Ok to this message the message box closes and the email is gone.
Troubleshooting - Checked the Deleted Items, Junk Mail and Spam Folders for email but it was not there. I was able to find the email by clicking on the inbox and then clicking on Tools then Recover Deleted Emails. When I clicked on the email and hit the recover button it just hit the Inbox and got deleted again. I was able to open it in webmail without any issues and once I had opened it in webmail it was no longer getting deleted from Outlook.
Any help would be really appreciated.
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ASKER
I check and there were no rules set. I also unchecked the delete on the autoarchive but it still deletes the email with the same error message.
Please note, it completely deletes the email as soon as I click on it. The only way I can see that the email has been deleted is to click on tools > recover deleted emails and I see it in there.
Please note, it completely deletes the email as soon as I click on it. The only way I can see that the email has been deleted is to click on tools > recover deleted emails and I see it in there.
What if you reverse that scenario. As in add a rule to copy the message when received from that user to another folder within the mailbox?
ASKER
I will try that and let you know the results.
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ASKER
I didnt think about rules, I will check to make sure he has no rules set. Also, he does have his archive set to delete but it is only for anything older then 6 months. This email was just received yesterday. One other thing I forgot to to in my previous comment was that I received the same exact email on my computer and it was not deleted.
mooodiecr,
In regards to OWA I wrote in my previous comment
"I was able to open it in webmail without any issues and once I had opened it in webmail it was no longer getting deleted from Outlook."