Outlook 2007 Deleting Emails
Posted on 2010-09-22
OS = Windows XP SP3
Application = Outlook 2007
Issue - User will receive an email, email will show as unread in the Inbox. When user clicks on email they receive the following error message:
The message you specified cannot be found.
Once you click Ok to this message the message box closes and the email is gone.
Troubleshooting - Checked the Deleted Items, Junk Mail and Spam Folders for email but it was not there. I was able to find the email by clicking on the inbox and then clicking on Tools then Recover Deleted Emails. When I clicked on the email and hit the recover button it just hit the Inbox and got deleted again. I was able to open it in webmail without any issues and once I had opened it in webmail it was no longer getting deleted from Outlook.
Any help would be really appreciated.