Issue - User will receive an email, email will show as unread in the Inbox. When user clicks on email they receive the following error message:
The message you specified cannot be found.
Once you click Ok to this message the message box closes and the email is gone.
Troubleshooting - Checked the Deleted Items, Junk Mail and Spam Folders for email but it was not there. I was able to find the email by clicking on the inbox and then clicking on Tools then Recover Deleted Emails. When I clicked on the email and hit the recover button it just hit the Inbox and got deleted again. I was able to open it in webmail without any issues and once I had opened it in webmail it was no longer getting deleted from Outlook.
As a Microsoft Exchange user, you must have known the importance of an Offline storage table (OST) file. It is nothing new for an Outlook user to be dependent on a .ost file during a server break down or a problematic Internet connection. In such a…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory.
NOTE: For Outlook 2016 and 2013 perform the exact same steps.
Open a new email: Click the New email button in Outlook.
Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…