Solved

Messages remaining in Outbox

Posted on 2010-09-22
5
318 Views
Last Modified: 2012-06-27
Hi

We are running Exchange 2007 SP1 HR 7. Outlook 2007 SP1 clients.

Every now and then, we'll have an issue where mail seems to build up in user's Outlook Outbox. This seems random. There is no problem with connectivity to the Exchange server.

Nothing in the Event Logs on Exchange.

Any ideas where to start troubleshooting this?
0
Comment
Question by:kam_uk
5 Comments
 
LVL 7

Expert Comment

by:Matthew England
ID: 33739640
Are your users using MAPI or RPC over HTTP(S) for Outlook to connect?
Is Cached Mode enabled.
When the messages queue up, dose outlook indicate it is working in Offline Mode? (Bottom Right status bar in Outlook)
0
 
LVL 3

Author Comment

by:kam_uk
ID: 33739659
Sorry -

They are using MAPI in cached mode. Outlook is not in Offline mode though.
0
 
LVL 26

Accepted Solution

by:
e_aravind earned 500 total points
ID: 33739704
An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
http://support.microsoft.com//kb/948984
0
 
LVL 7

Expert Comment

by:Matthew England
ID: 33739724
Try turning off cached mode on one of the clients having the problem. See if that helps. (Not a solution, but it will help isolate the issue.)

I've found it to be fairly flaky in the past & would not be surprised to find that as the culprit. Keep in mind that Cached Mode, essentially is just a PST file which outlook then Syncs with Exchange, so there can be delays in the sync process this is particularly true with the Offline Address Book, which I've seen take days to update properly.

0
 
LVL 2

Expert Comment

by:Shallwin
ID: 33739746
I have seen this a number of times and resolved by deleting the offline storage (OST) file and having Outlook resync everything.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question