Solved

Citrix Client Installation Failure

Posted on 2010-09-22
4
3,355 Views
Last Modified: 2012-05-10
I've got a PC that's been using the Citrix Web Client and our Web Interface site for quite a while.  All of the sudden it's decided to die.  I've been having particular trouble reinstalling the client.  Each time I try to install the client software it fails.  In the Application event log there's this:

Product: Citrix online plug-in (Web) -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: Reg_Wfcrun32.827545C6_7013_4DE1_8E6C_DAEE4C57F54A, location: C:\Program Files\Citrix\ICA Client\, command: "C:\Program Files\Citrix\ICA Client\wfcrun32.exe" /regserver

Any help is appreciated.  This has been a real challenge to figure out.  I've scanned the PC to make sure there's no malware or registry issues.  I've also reinstalled IE8 just to be safe.  All has been for not - the issue persists.

Thanks.
0
Comment
Question by:griffisblessing
  • 3
4 Comments
 
LVL 19

Accepted Solution

by:
basraj earned 500 total points
ID: 33742187
Try to unregister and register Windows installer in safe mode as explained here:

http://support.microsoft.com/kb/891985
0
 

Author Comment

by:griffisblessing
ID: 33750172
Thanks for the suggestion.  The simple msiexec reset mentioned in the article did not do the trick.  I still need to work through MS's second suggestion.  I'll post back.
0
 

Author Comment

by:griffisblessing
ID: 33758231
Epic fail.  Both suggestions in MS's article have done me no good.  At this point it's not worth pursuing.  The PC is old and needs to be removed/replaced anyway.  500 points to basraj for being a nice guy and leaving me a comment.
0
 

Author Closing Comment

by:griffisblessing
ID: 33758237
Thanks.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Currupt user profile issue. 4 91
Default UNC path for VLC Player. 1 99
Citrix xendesktop requirements and recommendations 6 125
Small number of user getting SSL Error 38 6 27
#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question