Link to home
Start Free TrialLog in
Avatar of Daren Anderson, MSIS
Daren Anderson, MSISFlag for United States of America

asked on

Illustrator CS5 Memory Error

I have a customer with a HP system running Windows 7 Home Premium with 6GB RAM and they are running Illustrator CS5; it is a standalone machine with not even a connection to the Internet or Email. They use an addon for Illustrator called Fine Cut which sends images to Raster Link5 software so their printer can print and cut out the image.  They open an Illustrator document, go into Fine Cut to make cut lines around their image, then is sent thru raster link to the printer.

In Illustrator,they get an error:  "Can not perform processing because of insufficent memory.  Increase the memory size available for Illustrator." They have increased the virtual memory to 10000 as I have been told.



ASKER CERTIFIED SOLUTION
Avatar of ddhamm
ddhamm
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
The first thing to try is deleting the preferences. To do this start Illustrator and immediately hold down Ctrl + Shift + Alt.
Avatar of Daren Anderson, MSIS

ASKER

So far nothing has worked - any other thoughts?
Save as PDF, then print the document.
It appears it was an issue with FineCut software or RasterLink - we went back to CS4 and havent had any problems since.