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Symantec backup exec 2010 causing server to restart?

Posted on 2010-09-22
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Last Modified: 2013-12-01
This is using windows 2003 R2 32bit server, I just upgraded symantec backup exec from 11 to 2010. I tried the first backup, it ended after 17 minutes, and server is reboot. After that, I tried the second times. This time round, it completed 120GB + data backup, and server is rebooted as well.

I checked the backup result, with the following error messages:

   e0008821 - Job recovered as a result of backup exec RPC service starting. No user action is required.

   Additional information, pls see - v-79-57344-34849.

BTW, the media server version - 13.0 Rev (2896). Removable storage service is disabled.

What's went wrong? How can I resolve the problem?
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Question by:Balack
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Expert Comment

by:tankmurdoch
ID: 33741593
Make sure Backup Exec is fully patched up before continuing.
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Author Comment

by:Balack
ID: 33743955
Is installed the sp2.
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Accepted Solution

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tankmurdoch earned 500 total points
ID: 33745151
Check Windows Event logs around the time of the reboot to see if there are any errors that would give us more information.
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Author Comment

by:Balack
ID: 33751457
After fully patched and reboot both backup and client servers, not more such problem.
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Author Closing Comment

by:Balack
ID: 33751462
Good
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