Link to home
Start Free TrialLog in
Avatar of rschmauch
rschmauch

asked on

HP Photosmart 2575 printer driver install issue.

I've been trying to install a HP Photosmart 2575 printer via USB connection. I don't have the CD so I decided  to download the drivers off the HP website. After downloading the driver and trying to install it, I keep getting the following error message that I have attached. After this, I hit OK and then it seems like it's going to install and then all of a sudden, this Windows countdown pops up and the computer automatically shuts down after 60 seconds. What do I need to do so I can get this all-in-one printer installed?.
untitled.bmp
Avatar of h4himanshu
h4himanshu
Flag of Australia image

Please select the right option from following link, depending on the OS version and connection type.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=44923&tmp_task=setupCategory&lc=en&dlc=en&cc=us&product=441240

Regards.
ASKER CERTIFIED SOLUTION
Avatar of Ivano Viola
Ivano Viola
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of nobus
i suggest to disconnect the printer, uninstall all software.
then install software, and connect the printer when asked for
Use a different USB port, and ensure you uninstall and reinstall WITHOUT the device attached until advised.
Avatar of rschmauch
rschmauch

ASKER

Great job. Solution got me to the information that I was looking for.