Solved

HP Photosmart 2575 printer driver install issue.

Posted on 2010-09-22
5
1,212 Views
Last Modified: 2013-12-15
I've been trying to install a HP Photosmart 2575 printer via USB connection. I don't have the CD so I decided  to download the drivers off the HP website. After downloading the driver and trying to install it, I keep getting the following error message that I have attached. After this, I hit OK and then it seems like it's going to install and then all of a sudden, this Windows countdown pops up and the computer automatically shuts down after 60 seconds. What do I need to do so I can get this all-in-one printer installed?.
untitled.bmp
0
Comment
Question by:rschmauch
5 Comments
 
LVL 3

Expert Comment

by:h4himanshu
Comment Utility
Please select the right option from following link, depending on the OS version and connection type.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=44923&tmp_task=setupCategory&lc=en&dlc=en&cc=us&product=441240

Regards.
0
 
LVL 21

Accepted Solution

by:
ivanoviola earned 250 total points
Comment Utility
Download and run the HP removal tool.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-24061-2&lc=en&dlc=en&cc=us&docname=c01704046&swlinkmsg=300

Download and install the driver/software again. If you initially tried the full software install then this time install the HP Photosmart Basic Print and Scan Driver.
ftp://ftp.hp.com/pub/softlib/software10/COL15860/mp-41971-2/AiO_071_000_201_000_CDA_DriverOnly_Network_enu_NB.exe

Hope this helps.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
i suggest to disconnect the printer, uninstall all software.
then install software, and connect the printer when asked for
0
 
LVL 10

Expert Comment

by:David_Ingledew
Comment Utility
Use a different USB port, and ensure you uninstall and reinstall WITHOUT the device attached until advised.
0
 

Author Closing Comment

by:rschmauch
Comment Utility
Great job. Solution got me to the information that I was looking for.
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now