rschmauch
asked on
HP Photosmart 2575 printer driver install issue.
I've been trying to install a HP Photosmart 2575 printer via USB connection. I don't have the CD so I decided to download the drivers off the HP website. After downloading the driver and trying to install it, I keep getting the following error message that I have attached. After this, I hit OK and then it seems like it's going to install and then all of a sudden, this Windows countdown pops up and the computer automatically shuts down after 60 seconds. What do I need to do so I can get this all-in-one printer installed?.
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i suggest to disconnect the printer, uninstall all software.
then install software, and connect the printer when asked for
then install software, and connect the printer when asked for
Use a different USB port, and ensure you uninstall and reinstall WITHOUT the device attached until advised.
ASKER
Great job. Solution got me to the information that I was looking for.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=44923&tmp_task=setupCategory&lc=en&dlc=en&cc=us&product=441240
Regards.