Solved

HP Photosmart 2575 printer driver install issue.

Posted on 2010-09-22
5
1,242 Views
Last Modified: 2013-12-15
I've been trying to install a HP Photosmart 2575 printer via USB connection. I don't have the CD so I decided  to download the drivers off the HP website. After downloading the driver and trying to install it, I keep getting the following error message that I have attached. After this, I hit OK and then it seems like it's going to install and then all of a sudden, this Windows countdown pops up and the computer automatically shuts down after 60 seconds. What do I need to do so I can get this all-in-one printer installed?.
untitled.bmp
0
Comment
Question by:rschmauch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 3

Expert Comment

by:h4himanshu
ID: 33740481
Please select the right option from following link, depending on the OS version and connection type.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=44923&tmp_task=setupCategory&lc=en&dlc=en&cc=us&product=441240

Regards.
0
 
LVL 21

Accepted Solution

by:
Ivano Viola earned 250 total points
ID: 33740513
Download and run the HP removal tool.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-24061-2&lc=en&dlc=en&cc=us&docname=c01704046&swlinkmsg=300

Download and install the driver/software again. If you initially tried the full software install then this time install the HP Photosmart Basic Print and Scan Driver.
ftp://ftp.hp.com/pub/softlib/software10/COL15860/mp-41971-2/AiO_071_000_201_000_CDA_DriverOnly_Network_enu_NB.exe

Hope this helps.
0
 
LVL 92

Expert Comment

by:nobus
ID: 33741488
i suggest to disconnect the printer, uninstall all software.
then install software, and connect the printer when asked for
0
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 33752134
Use a different USB port, and ensure you uninstall and reinstall WITHOUT the device attached until advised.
0
 

Author Closing Comment

by:rschmauch
ID: 33771936
Great job. Solution got me to the information that I was looking for.
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question