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CD drive not Recognized after upgrade to Server 2008 R2

Posted on 2010-09-22
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Last Modified: 2013-11-14
The computer is a Dell PowerEdge 1900.  I recently upgraded from server 2003 (64 bit) to Server 2008 R2 (64 bit).  Upgrade went fine, but the CD Rom stopped functioning.  Windows does not recognized the :

TSST Corp  CDRWDVD TS-H492C

It worked fine before the upgrade.  

Device manager has a yellow flag, and says the driver could not be loaded for this device.  I've rebooted, uninstalled the driver--everything.  Always the same.  Tried updating the driver-- windows says it is the latest.

Firmware update fails because the installer package can't find the drive.  
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Question by:dakota5
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5 Comments
 
LVL 1

Expert Comment

by:austchipmunk
ID: 33740831
have you tried to download the driver manually from the internet and install it back?
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LVL 11

Expert Comment

by:sumeshbnr
ID: 33740973
try physically remove the drive   and reboot then connect it back
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LVL 49

Expert Comment

by:dbrunton
ID: 33741875
Try booting from the drive with a bootable CD (Windows install CD, Linux install CD, Linux Live CD).  If it boots then the drive is probably fine.  If it doesn't then it is faulty.

Or try a replacement drive and see if that works.  It is standard EIDE so there shouldn't be any problems.
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LVL 93

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by:nobus
ID: 33742129
all windows versions have the cd driver in-built; so no need for another driver.
if it does not see the cd, it can be a bad connection; verify all cables and connecters, or swap them.
but it can also be- as said, a failing drive
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Accepted Solution

by:
dakota5 earned 0 total points
ID: 33793922
Apparently this is a known issue with Server 2008 upgrades from 2003.
It can leave an orphaned filter in the registry for upper limit and lower limit of drives.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class*
Under *Class*, click *{4D36E965-E325-11CE-BFC1-08002BE10318}*.
 *Delete* *UpperFilters*
 *Delete*. *LowerFilters* if any

Rebooted, and the CD Rom appeared
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