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Desktop icons missing

Posted on 2010-09-23
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Last Modified: 2012-05-10
Hi,
I've got one user who's Desktop icons (all) have gone. They can be seen from their desktop folder.
When I rt-click desktop and choose "arrange icons by" the options are greyed out and Show desktop Icons isn't there.
Ideas please!
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Question by:tangerine27
7 Comments
 
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Accepted Solution

by:
joesinc earned 250 total points
ID: 33742105
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Assisted Solution

by:farjadarshad
farjadarshad earned 250 total points
ID: 33743044
Start >> Run >> Type GPEDIT.MSC then under User Configuration tab click on Administrative Templates >> Desktop >> Active Desktop >> Double-click Prohibit Changes Set it to Not Configured & Double-click Disable Active Desktop >> Set it to Not Configured

But I would recommend you to investigate this that how this thing was disabled. Could be of following reasons

1. Group Policy implemented from Active directory
2. Group policy mistakenly implemented by user
3. Any virus, Spyware or malware attack

in the above case i would recommend you to run following

1. Malwarebytes >>          http:www.malwarebytes.org
2. Superantispyware >>     http://www.superantispyware.com/
3. Hitmanpro's Surfright >> http://www.surfright.nl/en/hitmanpro
4. Hijack this >>                   http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
5. Combofix >>                    http://www.bleepingcomputer.com/combofix/how-to-use-combofix
6. Bitdefender >>                http://kb.bitdefender.com/site/KnowledgeBase/consumer/#627
7. SPybot                            http://www.filehippo.com/download_spybot_search_destroy/
8. CCleaner                         http://www.filehippo.com/download_ccleaner/
9. Registry Cleaner             http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
10 Norton power eraser    http://security.symantec.com/nbrt/npe.asp?lcid=1033

Run good anti virus as well like

1. Eset Nod32
2. Kaspersky
3. Symantec End point
4. Norton 360

for further i would also recommend you to visit this link

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_3627-Computer-System%27s-Preventive-Maintenance-Guidelines.html
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LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 33743202
Hello,

Simple - right click on desktop & select the option Show Desktop Icons.

Regards,
Tushar Kaskhedikar
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LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 33743221
Hello,

http://www.winxptutor.com/showdesktopicons.htm

Regards,
Tushar Kaskhedikar
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Author Comment

by:tangerine27
ID: 33744642
Thanks v much to the 1st 2 experts. The 3rd hasn't read my question!

I will try this tomorrow on site. I'm sure now it must be GP from AD but unsure how this one PC has reacted like this to a policy applied some months ago. The policy was added to stop users changing the desktop picture from the official one.
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LVL 3

Expert Comment

by:joesinc
ID: 34230953
My answer was technically accurate but woefully short of detail, I nominate farjadarshad for full points.
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