Solved

Desktop icons missing

Posted on 2010-09-23
7
547 Views
Last Modified: 2012-05-10
Hi,
I've got one user who's Desktop icons (all) have gone. They can be seen from their desktop folder.
When I rt-click desktop and choose "arrange icons by" the options are greyed out and Show desktop Icons isn't there.
Ideas please!
0
Comment
Question by:tangerine27
7 Comments
 
LVL 3

Accepted Solution

by:
joesinc earned 250 total points
ID: 33742105
0
 
LVL 11

Assisted Solution

by:farjadarshad
farjadarshad earned 250 total points
ID: 33743044
Start >> Run >> Type GPEDIT.MSC then under User Configuration tab click on Administrative Templates >> Desktop >> Active Desktop >> Double-click Prohibit Changes Set it to Not Configured & Double-click Disable Active Desktop >> Set it to Not Configured

But I would recommend you to investigate this that how this thing was disabled. Could be of following reasons

1. Group Policy implemented from Active directory
2. Group policy mistakenly implemented by user
3. Any virus, Spyware or malware attack

in the above case i would recommend you to run following

1. Malwarebytes >>          http:www.malwarebytes.org
2. Superantispyware >>     http://www.superantispyware.com/
3. Hitmanpro's Surfright >> http://www.surfright.nl/en/hitmanpro
4. Hijack this >>                   http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
5. Combofix >>                    http://www.bleepingcomputer.com/combofix/how-to-use-combofix
6. Bitdefender >>                http://kb.bitdefender.com/site/KnowledgeBase/consumer/#627
7. SPybot                            http://www.filehippo.com/download_spybot_search_destroy/
8. CCleaner                         http://www.filehippo.com/download_ccleaner/
9. Registry Cleaner             http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
10 Norton power eraser    http://security.symantec.com/nbrt/npe.asp?lcid=1033

Run good anti virus as well like

1. Eset Nod32
2. Kaspersky
3. Symantec End point
4. Norton 360

for further i would also recommend you to visit this link

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_3627-Computer-System%27s-Preventive-Maintenance-Guidelines.html
0
 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 33743202
Hello,

Simple - right click on desktop & select the option Show Desktop Icons.

Regards,
Tushar Kaskhedikar
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 
LVL 11

Expert Comment

by:kaskhedikar_tushar
ID: 33743221
Hello,

http://www.winxptutor.com/showdesktopicons.htm

Regards,
Tushar Kaskhedikar
0
 

Author Comment

by:tangerine27
ID: 33744642
Thanks v much to the 1st 2 experts. The 3rd hasn't read my question!

I will try this tomorrow on site. I'm sure now it must be GP from AD but unsure how this one PC has reacted like this to a policy applied some months ago. The policy was added to stop users changing the desktop picture from the official one.
0
 
LVL 3

Expert Comment

by:joesinc
ID: 34230953
My answer was technically accurate but woefully short of detail, I nominate farjadarshad for full points.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now