Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1894
  • Last Modified:

XenApp Install, IMA Encryption Disabled, Setup Needs Key


I'm currently deploying more XenApp 5.0 servers into an existing XenApp (XenApp 4.5 with FP3) farm. I'm installing XenApp on the first new server to be joined using the XenApp 5 FP2 iso, on a Windows 2003 R2 Standard server. After selecting to join an existing farm, entering the database details for the datastore on the existing server, default zone name, enter the credentials, it then asks for the IMA Encryption Key.

However, IMA Encryption isn't enabled in the farm. I've checked and double checked on numerous servers using the CTXKEYTOOL and it correctly reports that 'IMA Encryption has never been initialized for this farm' and 'An IMA Encryption key does not exist on this machine'.

The only option is to install the encryption key from an existing file, the other two options (generate and install, and use previously loaded key) are greyed out.

As encryption is disabled, surely I shouldn't be prompted for this anyway?!

Lee Osborne
Lee Osborne
1 Solution
Check the citrix ima encryption service, if its running, try stopping it, if its not running, try starting it and see what happens.
Lee OsborneAuthor Commented:
Hi TreyBcool,

No, this didn't resolve the issue either unfortunately.

I have resovled this now though. From one of the existing servers in the farm, I generated a new encryption key, but didn't, or haven't, applied it to any of the existing servers. Then when prompted for the key during setup on the new XenApp server, I had the correct key for the farm to use.

At the moment, we don't have a need to enable IMA Encryption on the farm, which is why I haven't applied the key to all of the servers, only the newest server.


Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now