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XenApp Install, IMA Encryption Disabled, Setup Needs Key

Posted on 2010-09-23
Medium Priority
Last Modified: 2012-05-10

I'm currently deploying more XenApp 5.0 servers into an existing XenApp (XenApp 4.5 with FP3) farm. I'm installing XenApp on the first new server to be joined using the XenApp 5 FP2 iso, on a Windows 2003 R2 Standard server. After selecting to join an existing farm, entering the database details for the datastore on the existing server, default zone name, enter the credentials, it then asks for the IMA Encryption Key.

However, IMA Encryption isn't enabled in the farm. I've checked and double checked on numerous servers using the CTXKEYTOOL and it correctly reports that 'IMA Encryption has never been initialized for this farm' and 'An IMA Encryption key does not exist on this machine'.

The only option is to install the encryption key from an existing file, the other two options (generate and install, and use previously loaded key) are greyed out.

As encryption is disabled, surely I shouldn't be prompted for this anyway?!

Question by:Lee Osborne

Expert Comment

ID: 33770671
Check the citrix ima encryption service, if its running, try stopping it, if its not running, try starting it and see what happens.
LVL 15

Accepted Solution

Lee Osborne earned 0 total points
ID: 33786909
Hi TreyBcool,

No, this didn't resolve the issue either unfortunately.

I have resovled this now though. From one of the existing servers in the farm, I generated a new encryption key, but didn't, or haven't, applied it to any of the existing servers. Then when prompted for the key during setup on the new XenApp server, I had the correct key for the farm to use.

At the moment, we don't have a need to enable IMA Encryption on the farm, which is why I haven't applied the key to all of the servers, only the newest server.


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