Solved

BES + User's name doesn't change after change in AD

Posted on 2010-09-23
3
472 Views
Last Modified: 2012-05-10
We had a user that got married recently. We changed her name in Active Directory and there were no problems. Her e-mail was changed and when she sends email from Outlook it comes from her new email address.

When she sends e-mail from her Blackberry her maiden name is still coming up and I can't seem to figure out how to change it. We're using BES 4.1 and Server 2003 / Exchange 2003 w/ AD.

I've tried re-syncing her phone with the BES with no love.

If anyone has any advice I would really appreciate it.
0
Comment
Question by:skyriac
  • 2
3 Comments
 
LVL 16

Accepted Solution

by:
uescomp earned 250 total points
ID: 33744400
All i had to do was remove the account in BES, then resetup the account again.  If you changed the user's name you will have to change the alias in exchange also.
0
 

Author Comment

by:skyriac
ID: 33753780
I've added and removed the account in BES with no luck.

Are you sure I'd have to change the alias too? As far as I know the BES gets it's information from the primary email address in Exchange and not the alias.
0
 

Assisted Solution

by:skyriac
skyriac earned 0 total points
ID: 33888426
Issue was resolved by adding and deleting the user in BES (with mail information as well) and re-synchronizing.

The first time I deleted I didn't delete the blackberry information from the mail server
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Voice command sync to outlook calendar 11 245
android app- saved password.. 7 83
go google android phone 5 39
Need suggestions from Upgrading the File server 5 51
Introduction This article is a continuation of Part-1 as evident from the title. Please visit this page (http://www.experts-exchange.com/articles/18706/Backing-up-personal-data-on-your-Android-device-Part-1.html) to read the earlier Part -1. If y…
The case of the missing phone talks about the way a small electronic gadget (the mobile phone) has penetrated into our lives and has made us addicted to it.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question