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BES + User's name doesn't change after change in AD

Posted on 2010-09-23
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Last Modified: 2012-05-10
We had a user that got married recently. We changed her name in Active Directory and there were no problems. Her e-mail was changed and when she sends email from Outlook it comes from her new email address.

When she sends e-mail from her Blackberry her maiden name is still coming up and I can't seem to figure out how to change it. We're using BES 4.1 and Server 2003 / Exchange 2003 w/ AD.

I've tried re-syncing her phone with the BES with no love.

If anyone has any advice I would really appreciate it.
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Question by:skyriac
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Accepted Solution

by:
uescomp earned 250 total points
ID: 33744400
All i had to do was remove the account in BES, then resetup the account again.  If you changed the user's name you will have to change the alias in exchange also.
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Author Comment

by:skyriac
ID: 33753780
I've added and removed the account in BES with no luck.

Are you sure I'd have to change the alias too? As far as I know the BES gets it's information from the primary email address in Exchange and not the alias.
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Assisted Solution

by:skyriac
skyriac earned 0 total points
ID: 33888426
Issue was resolved by adding and deleting the user in BES (with mail information as well) and re-synchronizing.

The first time I deleted I didn't delete the blackberry information from the mail server
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