Posted on 2010-09-23
My company signed up for Microsoft BPOS a few months ago and we have been migrating our users' mailboxes throughout this time. All migrations were successful (granted some had issues but all good in the end) until we got to the last user.
His migration actually went very well, no error message and finished very fast. The problem comes when we try to set him up next day. The first time connecting, BPOS uses the Microsoft On Line Services Signon application to configure the user's new Outlook profile, Office Communicator and other sevices that we signed up for. Outlook fails to configure his profile. We tried it on different computers (domain and non domain) with the same result.
Microsoft first told me that something is wrong with this user's account on my domain but I quickly disputed that with the following reasons: 1) he is able to logon to the signon application successfully, 2) he is able to logon to Communicator successfully with the same account, 3) he is able to logon to OWA and mail is flowing there and lastly 4) his migration completed without error. It is only Outlook that's having issue.
Has anyone seen this? Any help would be greatly appreicated.