Solved

BPOS

Posted on 2010-09-23
4
672 Views
Last Modified: 2013-12-03
Hello,
My company signed up for Microsoft BPOS a few months ago and we have been migrating our users' mailboxes throughout this time.  All migrations were successful (granted some had issues but all good in the end) until we got to the last user.
His migration actually went very well, no error message and finished very fast.  The problem comes when we try to set him up next day.  The first time connecting, BPOS uses the Microsoft On Line Services Signon application to configure the user's new Outlook profile, Office Communicator and other sevices that we signed up for.  Outlook fails to configure his profile.  We tried it on different computers (domain and non domain) with the same result.
Microsoft first told me that something is wrong with this user's account on my domain but I quickly disputed that with the following reasons: 1) he is able to logon to the signon application successfully, 2) he is able to logon to Communicator successfully with the same account, 3) he is able to logon to OWA and mail is flowing there and lastly 4) his migration completed without error.  It is only Outlook that's having issue.
Has anyone seen this?  Any help would be greatly appreicated.
Thanks
Kit
0
Comment
Question by:irm-is
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 4

Expert Comment

by:mingano
ID: 33758980
If you haven't already switch to NON-cached mode.  See if that works.

Also try to connect using the /safe switch (from the run prompt type outlook/safe) to see if he can get in that way.

If that works then make sure you delete any existing .ost files (presuming that you have verified all of his data to be intact by the way) and switch back to cached mode.
0
 

Author Comment

by:irm-is
ID: 33772091
Hi mingano, thanks for your advice.  We had try that before but it doesn't help.

Kit
0
 
LVL 4

Accepted Solution

by:
mingano earned 250 total points
ID: 33772233
Next thing to check is a corrupted Outlook profile.  Create a new profile within Outlook and see if the problem persists there.
0
 

Author Closing Comment

by:irm-is
ID: 33780784
Hi Mingano,
I thought I would try to configure the user again today to see if anything changed.  Surprised, it just magically worked.  I wonder if Microsoft just quietly fix the problem in the back.  I'm going to give you the points anyway since you did try to help me.
Thanks
Kit
0

Featured Post

Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Color can increase conversions, create feelings of warmth or even incite people to get behind a cause. If you want your website to really impact site visitors, then it is vital to consider the impact color has on them.
Dramatic changes are revolutionizing how we build and use technology. Every company is automating, digitizing, and modernizing operations. We need a better, more connected way to work together as teams so we can harness the insights from our system…
This video teaches users how to migrate an existing Wordpress website to a new domain.
The viewer will learn how to count occurrences of each item in an array.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question