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Email inbox not displaying contents at all

Posted on 2010-09-23
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Last Modified: 2012-08-13
On a terminal server (2003 R2) I have one particular user who is having difficulty viewing e-mails in their inbox (Outlook 2003).  There are 3000+ emails in the inbox, 78 of which are unread, however in her inbox, no e-mails at all are visible.  All other mail folders behave correctly, all emails being displayed when selected.

I deleted the user profile from the Windows 2003 Server, and re-added it, no difference.  I have also set the user up on a different 2003 Server, however the inbox still appears blank.  I reset the views to default settings, no effect.  I then set the user up on a thick client basis to test, e-mail is behaving correctly here, confusing me even more.

I attach a screen dump of the users inbox for reference, any assistance that can be given would be greatly appreciated. Inbox not displaying e-mails
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Question by:jdhackett
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Expert Comment

by:uescomp
ID: 33744764
Is this runing in cache mode?  if so remove the cache mode, close outlook, navigate to the .ost file location in the application data file in the users profile, create a folder called junk, move everything but the ost file into the junk folder, re-open outlook, re-enable cache mode, restart outlook.

You can try that
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Accepted Solution

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priyaexch earned 1500 total points
ID: 33754922
Try configuring the mailbox in a different machine and check the behaviour
In outlook, Select INBOX folder, view-->currentview-->customize current view--> turn filter off.
Use MFCMAPI on the exchange and try if you can find the inbox emails.
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Author Comment

by:jdhackett
ID: 33927893
Thanks for coming back, and apologies for the delay in responding.  OK, I managed to replicate the issue on a Thick Client PC.  If I turned Cached Mode off, the Inbox exhibited the same view as the Terminal Server, when re-enabled, it sorted itself out.  (note I had previously ensured that all filters were disabled).

I reverted to the Terminal Server to review the Cached Mode settings, however viewing all users, Cached Mode is disabled for all users, and we cannot locate any settings on our mail server which would allow Cached Mode on a TS.

As a temporary solution, I have moved any previous e-mails into a new folder (where they are all visible), however any new e-mails coming to the inbox are still not visible.  Any further hints would be greatly appreciated.
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Author Closing Comment

by:jdhackett
ID: 34060717
Still not full solution
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