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Problems saving dcouments using Word 2003 SP2

Posted on 2010-09-23
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Last Modified: 2012-05-10
I have several users who are having problems saving using Microsoft word 2003.  

They try and save and get one of several messages:

The save failed due to out of memory or disk space (New computer with 131 Gb of free space)
The Disk is full.  Free some space on this drive or choose another drive.  

I have uninstalled office and reinstalled and applied SP2 and I get the same error.

It does not affect all machines.  Just a select few.

Ahy help is appreciated!

Dave
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Question by:baytech1
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by:denisbrown
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How is the disk formatted? NTFS? What path are they saving to? Is it a server drive or locally?
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by:baytech1
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I should say that I am running Windows XP SP 3 on a Dell Optiplex 380 with 2 gigs of RAM.
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by:darrylka
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Is this a new file you created, or did you make changes to an existing file?
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by:MINDSUPERB
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baytech1,

Check the links below for this might help. Though it discusses about Word 2000 but there are no much difference with Word 2003 so some solutions on issues with Word 2000 would be applicable with the 2003 version.

http://support.microsoft.com/kb/224059
http://support.microsoft.com/kb/224031

Sincerely,

Ed
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by:baytech1
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As an update,  I was using Word 2007 and opened and tried to save as a 97-2003 document and I received the same error.  When I choose to save it as a 2007 document it worked fine.  

This is happening to new and existing documents.
These are XP machines with NTFS file systems.  I have tried to save to the server and locally with the same results.
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by:darrylka
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Is it possible that the Word 2007 document is partially corrupted?  Try this:

open the document in Microsoft Word, save it to RTF format, then close the original, open the RTF version and save it as .doc format again.
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by:baytech1
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More information.

I have Word 2007 on my system.  I can open a Word 2003 document.  I can save that document as a docx or an rtf.  I cannot save the file as a Word 97-2003 document.  On all the other machines I have installed Word 2003.  It appears that this is a problem with the word 2003.

I have also renamed the normal.dot and normal.dotm files to see if that affected the issue and I have noticed no change.
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by:baytech1
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I spoke with a counterpart at another school District and he is having the same issue with word and outlook.  This started yesterday afternoon here.  Everything was working fine before that.  
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by:denisbrown
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Have a look at this page. It may help

http://support.microsoft.com/kb/830265
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baytech1 earned 0 total points
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Turns out it was an issue with our Anti-Virus software Lightspeed.  It has since been fixed by the vendor.

Thanks for the all the input.  No points awarded
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