Problems saving dcouments using Word 2003 SP2

Posted on 2010-09-23
Last Modified: 2012-05-10
I have several users who are having problems saving using Microsoft word 2003.  

They try and save and get one of several messages:

The save failed due to out of memory or disk space (New computer with 131 Gb of free space)
The Disk is full.  Free some space on this drive or choose another drive.  

I have uninstalled office and reinstalled and applied SP2 and I get the same error.

It does not affect all machines.  Just a select few.

Ahy help is appreciated!

Question by:baytech1
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Expert Comment

ID: 33745576
How is the disk formatted? NTFS? What path are they saving to? Is it a server drive or locally?

Author Comment

ID: 33745577
I should say that I am running Windows XP SP 3 on a Dell Optiplex 380 with 2 gigs of RAM.

Expert Comment

ID: 33745640
Is this a new file you created, or did you make changes to an existing file?
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Expert Comment

ID: 33745919

Check the links below for this might help. Though it discusses about Word 2000 but there are no much difference with Word 2003 so some solutions on issues with Word 2000 would be applicable with the 2003 version.



Author Comment

ID: 33746282
As an update,  I was using Word 2007 and opened and tried to save as a 97-2003 document and I received the same error.  When I choose to save it as a 2007 document it worked fine.  

This is happening to new and existing documents.
These are XP machines with NTFS file systems.  I have tried to save to the server and locally with the same results.

Expert Comment

ID: 33746724
Is it possible that the Word 2007 document is partially corrupted?  Try this:

open the document in Microsoft Word, save it to RTF format, then close the original, open the RTF version and save it as .doc format again.

Author Comment

ID: 33747634
More information.

I have Word 2007 on my system.  I can open a Word 2003 document.  I can save that document as a docx or an rtf.  I cannot save the file as a Word 97-2003 document.  On all the other machines I have installed Word 2003.  It appears that this is a problem with the word 2003.

I have also renamed the and normal.dotm files to see if that affected the issue and I have noticed no change.

Author Comment

ID: 33747826
I spoke with a counterpart at another school District and he is having the same issue with word and outlook.  This started yesterday afternoon here.  Everything was working fine before that.  

Expert Comment

ID: 33747871
Have a look at this page. It may help

Accepted Solution

baytech1 earned 0 total points
ID: 33754030
Turns out it was an issue with our Anti-Virus software Lightspeed.  It has since been fixed by the vendor.

Thanks for the all the input.  No points awarded

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