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exchange 2003 event 9791 and 1022 - intermittent issues

Posted on 2010-09-23
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Last Modified: 2012-05-10
Hi Gurus,

I've been experiencing this intermittent issue that occurs every so often, say once a few months...Yesterday and today, it has occurred a total of 4 times.

During the occurrence, Exchange logs 4x Event 9791 which each pertain to one of my four exchange datastores:

Event Type:      Warning
Event Source:      MSExchangeIS Mailbox Store
Event Category:      Background Cleanup
Event ID:      9791
Date:            9/23/2010
Time:            8:03:13 AM
User:            N/A
Computer:      EXCHANGE
Description:
Cleanup of the DeliveredTo table for database 'First Storage Group\General Users' was pre-empted because the database engine's version store was growing too large. 0 entries were purged.


Then it's followed by a few Event 1022:

Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      Logons
Event ID:      1022
Date:            9/22/2010
Time:            4:31:10 PM
User:            N/A
Computer:      EXCHANGE
Description:
Logon Failure on database "First Storage Group\Super Users" - Windows 2000 account STARPOINT\jodyp; mailbox /o=Starpoint/ou=First Administrative Group/cn=Recipients/cn=JodyP.
Error: -1069

After which, random users get outlook issues where they can't send/receive...Outlook gives "Operation failed" errors and when closing outlook and restarting the application, Outlook can't open mailbox...After about 5-10 mins, everything is fine again.

I have 1x Exchange 2003 w/ SP2 in a windows 2003/2008 running in win2003 forest/domain level.

I've researched every where and can't find much info on Event 9791 (i already installed hotfix 919417 awhile ago) nor Event 1022 with Error: -1069.


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Question by:jetli87
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Expert Comment

by:dan_blagut
ID: 33752491
Hello

Your store is maybe too large. The limit is usually set to 18Gb.
Here you can find the info:
http://technet.microsoft.com/en-us/library/aa998066(EXCHG.65).aspx

Dan
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Author Comment

by:jetli87
ID: 33754341
well the we were on Standard and I upgraded to Enterprise about 2 years back, thus size limit shouldn't be an issue correct?
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Expert Comment

by:dan_blagut
ID: 33754547
can you look the registry key value?
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Author Comment

by:jetli87
ID: 33754600
ok I just did...all objects, but one had the DB Size limit entry which i then changed the value from 48 to 8000...Though the others had no DB size limit entry.

Note:  I took over this exchange/Network over from a previous Admin so I'm no exactly 100% aware of any previous configs.

Should I add the entry and set it to 8000?

I should also mention i had to create a remount task to run every morning @ 5:30am since one main store (the original first mailbox store) is about 180GBs and was dismounting every morning around 5am...I alway found it odd that I'm on enterprise edition and it would still do that, but I assumed it was an issue from ugprading Standard to Enterprise.
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Expert Comment

by:dan_blagut
ID: 33754802
I think so.
An will see if the database will be dismounted.

Dan
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Author Comment

by:jetli87
ID: 33754890
Well should I add the reg entry for the stores that have no size limit entry?

Essentially, the above error messages affects all stores.
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Expert Comment

by:dan_blagut
ID: 33759971
All store has it own setting:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<SERVER NAME>\<store name pseudonim>

Dan  
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Accepted Solution

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jetli87 earned 0 total points
ID: 34288593
probelm fixed itself.
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Author Closing Comment

by:jetli87
ID: 34324586
no solution provided...Problem fixed itself.
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