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Exchange mass mailing one existing accounts email to old account

Posted on 2010-09-23
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Last Modified: 2012-05-10
We have Exchange Server 2007 running in the office. The system has been here prior to me so I am not sure of configuration details and I just know the basics of Exchange.

Problem:
There is a group email address that sends to everyone on the @abc.com domain.
An old blackberry email address which was supposedly canceled or the account changed within Exchange returns a Delivery Status Notification error to whoever sends out a group email. bob@blackberry.com ... I go to the distribution group and that user has a bob@abc.com account and there are no other duplicates.

Today the problem escalated...
Another user marge@abc.com also used to have a marge@blackberry.com account which has been deleted or changed to the new one. There is no trace of it in the system that I can see. No one has received any Delivery Status Notification errors from the marge@blackberry account though the marge@abc.com account is on the same distribution list as bob@abc.com.

Until today, everyone in the company that had sent email to marge@abc.com received Delivery Status Notification Failures from marge@blackberry.com in bulk. Some received none, some received 100s -- with the same subject lines of whatever that user had send to marge@abc.com.

Example...
Your message:
To: marge@blackberry.com
Subject: Re: Analytics www.abc.com 20100823-20100829 (ABC.com
Traffic Analysis)
Sent Date: 31:42 +0000
has not been delivered to the recipient's BlackBerry Handheld.
Final-Recipient: RFC822;marge@blackberry.com
Action: Failed
Status: 5.0.0



So for example... I received 31 Delivery Status messages like above for each email I had sent marge@abc.com from my abc.com exchange account within the last almost month.


I am at a loss. Any ideas? Let me know if you need clarification.

Thanks
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Question by:pixelscape
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LVL 12

Expert Comment

by:FDiskWizard
ID: 33746409
So there is no Contact setup for the blackberry address? And the user@ABC.COM isn't configured to forward to that?
I had one of these recently... the user had an Outlook rule doing it... Client-side rule...
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Author Comment

by:pixelscape
ID: 33746632
hmm, where would I find that in Outlook? That would only run if the client's Outlook app was opened, correct? I think that user primarily uses an iPad... so that might explain why it just recently dumped.

How can I verify there is no forward setup for @abc.com to @blackberry.com?
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Accepted Solution

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FDiskWizard earned 500 total points
ID: 33746694
You need to open Outlook using their profile. Then view rules in Outlook.
TOOLS > Rules... in older Outlook versions.
On 2010 I have a rules button on the HOME tab.
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LVL 12

Expert Comment

by:FDiskWizard
ID: 33754375
So, did they have a rule?
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Author Comment

by:pixelscape
ID: 33756961
yes, but guess what... I spoke to soon...

we continue to have the issue even after disabling the rules.
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