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Installing Backup Exec 2010R2 remote agent failing.
I am having an extremely hard time getting the Backup exec remote agent to install on my Exchange server or any remote server for that matter. My media server install went flawless, all services are running. I'm assuming it's a permissions issue. I have beat my head on this for two days.
Media server:
Microsoft Windows Storage Server 2008 STD SP2 x64
Symantec Backup Exec 2010R2
Remote Server: Exchange 2010)
Microsoft Exchange Server 2010
I've tried pushing the remote agent from the media console, I've tried using the remtote agent utility and I've copied the RAWSx64 to the remote machine and running it local. I keep getting the same error log.
Symantec Backup Exec Remote Agent (TM) 13 Installation Log
09-23-2010,12:22:52 : Windows Operating System Version: 6.0
09-23-2010,12:22:52 : GetProductInfo returned success. Checking for CORE OS values.
09-23-2010,12:22:54 : Executing managed _Setup:
09-23-2010,12:22:54 : E:\New Folder\RAWSX64\install\_Se tup.exe
09-23-2010,12:22:54 : Loading XML from:
09-23-2010,12:22:54 : E:\New Folder\RAWSX64\install\IFP roducts.xm l
09-23-2010,12:22:54 : ArgsDataParser::InitDictio nary
09-23-2010,12:22:54 : AgentSeqDlgs::RawsDlgSeque nce
09-23-2010,12:22:54 : Set RAWS Media path: E:\New Folder\RAWSX64\install\med ia\
09-23-2010,12:22:54 : RawsDlgSequence::CheckInst Mode
09-23-2010,12:22:54 : BEOperations::BE_GetInstal ledProdCod eVersion()
09-23-2010,12:22:54 : BEOperations::BE_GetInstal ledProdCod eVersion()
09-23-2010,12:22:54 : Terminal Services enabled.
09-23-2010,12:22:54 : Terminal Services server has been set to Install mode.
09-23-2010,12:22:54 : Launching UI Install
09-23-2010,12:22:54 : Running in Installation mode
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgWelcome
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgInstallT ype
09-23-2010,12:22:54 : RawsDlgSequence::CheckInst alledProdu cts
09-23-2010,12:22:54 : BEOperations::BE_GetInstal ledProdCod eVersion()
09-23-2010,12:22:54 : BEOperations::BE_GetInstal ledProdCod eVersion()
09-23-2010,12:22:54 : AgentSeqDlgs::DlgChooseCus tom
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgPublishR emoteSrv
09-23-2010,12:22:54 : AgentSeqDlgs::AdlgInstallC omplete
09-23-2010,12:22:54 : AgentSeqDlgs::Misc_BE_Comm onOps
09-23-2010,12:23:10 : Create a Transform
09-23-2010,12:23:16 : Local Install Agent
09-23-2010,12:23:20 : AgentSeqDlgs::ReadAdvertis eListKey
09-23-2010,12:23:36 : AgentSeqDlgs::ReadAdvertis eListKey
09-23-2010,12:23:36 : 192.168.1.65;
09-23-2010,12:23:37 : AgentSeqDlgs::AgentInstall er
09-23-2010,12:23:37 : Starting Install
09-23-2010,12:23:37 : WARNING: Failed to copy .MST file to MSI cached folder.
09-23-2010,12:23:37 : In GetVMWareGuest().
09-23-2010,12:23:37 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=100 ADDLOCAL=VFF,VSSPROV,RANT6 4 TRANSFORMS="C:\ProgramData \Symantec\ Backup Exec\{DA6F5B77-0DE2-4EE8-A 07D-2B5E2B 9429C3}\10 33.MST" RAWSADVRTISENAMELIST=192.1 68.1.65; ENABLEADVRT=1 PATCH="" VMWAREGUEST = 0 INSTALLUIMODE=1
09-23-2010,12:23:37 : Running Install Mode
09-23-2010,12:23:37 : AgentInstaller::Install_Pr oduct_Thre ad
09-23-2010,12:23:37 : Launching MSI: E:\New Folder\RAWSX64\install\med ia\Symante c Backup Exec Remote Agent for Windows Systems.msi
09-23-2010,12:23:37 : Discovered Total Actions: 0
09-23-2010,12:23:37 : The return code from the MSI is: 2
09-23-2010,12:23:37 : AgentSeqDlgs::PostInstallA ctions
09-23-2010,12:23:37 : Cleaning up the symc status key
09-23-2010,12:23:37 : The return value for Symantec Backup Exec Remote Agent for Windows Systems returned error code: 2
09-23-2010,12:23:37 : Clean up Symantec installer keys.
09-23-2010,12:23:40 : AgentSeqDlgs::Misc_BE_Comm onOps
09-23-2010,12:23:40 : The Installation Failed!
This happens no matter what server I attempt to install the remote agent on Server 2003 or 2008.
Media server:
Microsoft Windows Storage Server 2008 STD SP2 x64
Symantec Backup Exec 2010R2
Remote Server: Exchange 2010)
Microsoft Exchange Server 2010
I've tried pushing the remote agent from the media console, I've tried using the remtote agent utility and I've copied the RAWSx64 to the remote machine and running it local. I keep getting the same error log.
Symantec Backup Exec Remote Agent (TM) 13 Installation Log
09-23-2010,12:22:52 : Windows Operating System Version: 6.0
09-23-2010,12:22:52 : GetProductInfo returned success. Checking for CORE OS values.
09-23-2010,12:22:54 : Executing managed _Setup:
09-23-2010,12:22:54 : E:\New Folder\RAWSX64\install\_Se
09-23-2010,12:22:54 : Loading XML from:
09-23-2010,12:22:54 : E:\New Folder\RAWSX64\install\IFP
09-23-2010,12:22:54 : ArgsDataParser::InitDictio
09-23-2010,12:22:54 : AgentSeqDlgs::RawsDlgSeque
09-23-2010,12:22:54 : Set RAWS Media path: E:\New Folder\RAWSX64\install\med
09-23-2010,12:22:54 : RawsDlgSequence::CheckInst
09-23-2010,12:22:54 : BEOperations::BE_GetInstal
09-23-2010,12:22:54 : BEOperations::BE_GetInstal
09-23-2010,12:22:54 : Terminal Services enabled.
09-23-2010,12:22:54 : Terminal Services server has been set to Install mode.
09-23-2010,12:22:54 : Launching UI Install
09-23-2010,12:22:54 : Running in Installation mode
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgWelcome
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgInstallT
09-23-2010,12:22:54 : RawsDlgSequence::CheckInst
09-23-2010,12:22:54 : BEOperations::BE_GetInstal
09-23-2010,12:22:54 : BEOperations::BE_GetInstal
09-23-2010,12:22:54 : AgentSeqDlgs::DlgChooseCus
09-23-2010,12:22:54 : AgentSeqDlgs::ADlgPublishR
09-23-2010,12:22:54 : AgentSeqDlgs::AdlgInstallC
09-23-2010,12:22:54 : AgentSeqDlgs::Misc_BE_Comm
09-23-2010,12:23:10 : Create a Transform
09-23-2010,12:23:16 : Local Install Agent
09-23-2010,12:23:20 : AgentSeqDlgs::ReadAdvertis
09-23-2010,12:23:36 : AgentSeqDlgs::ReadAdvertis
09-23-2010,12:23:36 : 192.168.1.65;
09-23-2010,12:23:37 : AgentSeqDlgs::AgentInstall
09-23-2010,12:23:37 : Starting Install
09-23-2010,12:23:37 : WARNING: Failed to copy .MST file to MSI cached folder.
09-23-2010,12:23:37 : In GetVMWareGuest().
09-23-2010,12:23:37 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=100 ADDLOCAL=VFF,VSSPROV,RANT6
09-23-2010,12:23:37 : Running Install Mode
09-23-2010,12:23:37 : AgentInstaller::Install_Pr
09-23-2010,12:23:37 : Launching MSI: E:\New Folder\RAWSX64\install\med
09-23-2010,12:23:37 : Discovered Total Actions: 0
09-23-2010,12:23:37 : The return code from the MSI is: 2
09-23-2010,12:23:37 : AgentSeqDlgs::PostInstallA
09-23-2010,12:23:37 : Cleaning up the symc status key
09-23-2010,12:23:37 : The return value for Symantec Backup Exec Remote Agent for Windows Systems returned error code: 2
09-23-2010,12:23:37 : Clean up Symantec installer keys.
09-23-2010,12:23:40 : AgentSeqDlgs::Misc_BE_Comm
09-23-2010,12:23:40 : The Installation Failed!
This happens no matter what server I attempt to install the remote agent on Server 2003 or 2008.
ASKER
I read that. No luck. I get that log file error when I try to install the remote agent locally on the remote server. I recieve another log file error when I try to push it. I've attache it in a file because it's very large.
exchange-Push.log
exchange-Push.log
Errors in that log suggest problem reading/writing to the registry. Try running the setup file manually again, only this time right-click and 'run as administrator'. I've had issues with certain program not working properly the 1st time as they need to be able to write to the registry and are unable to do so unless you do it this way.
Let me know...
Let me know...
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http://www.symantec.com/business/support/index?page=content&id=TECH130024