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GoToMyPC with Dual monitors causes the second monitor to become unusable

Posted on 2010-09-23
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Last Modified: 2012-08-13
I have a machine that I access using gotomypc, the remote machine runs XP Pro SP3 and an NVidia card.  It has dual monitors with the second as an extention of the first and not a clone.

Gotomypc has a security feature where you can make the remote machines monitor go blank while you are accessing the machine so no one can see what you are doing.  Somewhere in the session the second monitor goes white and cannot be accessed after the session is terminagted until it is powered off and then back on.

The problem does not seem to happen when the security feature is turned off.
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Question by:c7c4c7
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guitar7man earned 500 total points
ID: 33757319
If it's an older video card, you can see funky issues like that. As an example, I've seen it where the video card doesn't allow the screen to turn black when a user is remoted in, and you can see everything that remote user is doing on their desktop from across the other side of the cube. Generally my experiences with GoToMyPC have been good though, even with dual monitors. If you have another video card, I'd try throwing that in there. What you're explaining isn't sounding like a GoToMyPC configuration issue so I'm thinking it's at least somewhat related to the above.
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by:c7c4c7
ID: 33795473
Thanks for the help!
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