Solved

Adobe failed to connect to dde

Posted on 2010-09-23
4
3,011 Views
Last Modified: 2012-05-10
I am getting a situation where I am getting a fatal error:  Acorbat failed to connect to a DDE server pop up box.  This happens when I open a pdf file after I open one and close it.  In other words I can open a PDF document in Acrobat and it works filne.  I then close that PDF file.  When I try to open the next PDF (after closing the first one) I get the error.  I continue to get the error for each additional PDF file that I try to open.  If I keep one PDF file open (the first one) then I don't get the error until I close all open PDF files.  I have to restart to get Acrobat to work again.

Windows 2003 server SP2 (x64)
Citrix XenApp 5.0
Adobe Reader 9.3
Adobe Acrobat Standard 9

I installed Acrobat first then reader.

Thanks,
Ken ...
0
Comment
Question by:SpokaneISD
  • 2
4 Comments
 
LVL 7

Accepted Solution

by:
myhc earned 125 total points
ID: 33748313
I would remove and reinstall Adobe Reader before looking to deep into anything.
0
 

Author Comment

by:SpokaneISD
ID: 33772067
This is an active Citrix server in a 24X7 environment so it will be a few days before I can test this.

Ken ...
0
 

Expert Comment

by:chichan1
ID: 34270701
Close out your Adobe program then go into the Task Manager.  Check for the Processes "AcroRd32.exe" still exist.  If it does, select it and End Process for all existing "AcroRd32.exe".  Afterward try opening a pdf doc then close it while monitoring the Processes to make sure that this disappears.
1
 

Author Comment

by:SpokaneISD
ID: 34270716
After removing and reinstalling both Adobe Acrobat, and Adobe Reader I was able to fix this.  I had to install Acrobat first, then Reader.

Ken ...
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Acrobat’s JavaScript is a great tool to extend the application, or to automate recurring tasks. There are several ways a JavaScript can be added to the application or a document (e.g. folder level scripts, validation scripts, event handling scripts,…
The ability to edit PDF documents can be useful, however it may not be a straight forward process. Many non-technical people don't realise that a PDF document is basically an image rather than a text file, even if it contains nothing but text. If…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now