Solved

Adobe failed to connect to dde

Posted on 2010-09-23
4
3,036 Views
Last Modified: 2012-05-10
I am getting a situation where I am getting a fatal error:  Acorbat failed to connect to a DDE server pop up box.  This happens when I open a pdf file after I open one and close it.  In other words I can open a PDF document in Acrobat and it works filne.  I then close that PDF file.  When I try to open the next PDF (after closing the first one) I get the error.  I continue to get the error for each additional PDF file that I try to open.  If I keep one PDF file open (the first one) then I don't get the error until I close all open PDF files.  I have to restart to get Acrobat to work again.

Windows 2003 server SP2 (x64)
Citrix XenApp 5.0
Adobe Reader 9.3
Adobe Acrobat Standard 9

I installed Acrobat first then reader.

Thanks,
Ken ...
0
Comment
Question by:SpokaneISD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 7

Accepted Solution

by:
myhc earned 125 total points
ID: 33748313
I would remove and reinstall Adobe Reader before looking to deep into anything.
0
 

Author Comment

by:SpokaneISD
ID: 33772067
This is an active Citrix server in a 24X7 environment so it will be a few days before I can test this.

Ken ...
0
 

Expert Comment

by:chichan1
ID: 34270701
Close out your Adobe program then go into the Task Manager.  Check for the Processes "AcroRd32.exe" still exist.  If it does, select it and End Process for all existing "AcroRd32.exe".  Afterward try opening a pdf doc then close it while monitoring the Processes to make sure that this disappears.
1
 

Author Comment

by:SpokaneISD
ID: 34270716
After removing and reinstalling both Adobe Acrobat, and Adobe Reader I was able to fix this.  I had to install Acrobat first, then Reader.

Ken ...
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can Be Caused By Disabled Services I have encountered a problem viewing PDF files using Adobe Acrobat Reader.  For the longest time, PDFs might launch or might not.  Sometimes they took about 15 minutes to appear after launching them. After som…
PDF files have been in the limelight due to its unmatched features.  Personal documents, emails, business reports and eBooks are all converted into PDF files owing to peerless features provided by it. Adding watermark to a PDF file is a method to se…
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question