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Balckberry Accessing Coperate email through Blackberry.com

Posted on 2010-09-23
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Last Modified: 2012-05-10
So I was a little stumped today when I saw a user retrieving their cooperate emails on the BB device who I know has not been setup on our BES Express server. After confronting the user I found they had used the wizard from their BB provider (bell.blackberry.com) and just entered their email, password etc. and now getting real time updates when they get email.

I was never aware Bell, Rogers etc. had this service available but I am curious now to know the inner working of this, what are they using as a connection protocol, anyone know?

I am sure I can search the logs and find the traffic, but was hoping someone knew off hand how they had configured this
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Question by:mortonmark
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6 Comments
 
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by:sirocco87
sirocco87 earned 100 total points
ID: 33749116
Their corporate email was probably setup on IMAP.
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Expert Comment

by:Jamie Gillespie
ID: 33749360
Here's the most most common way of setting this up;

http://www.experts-exchange.com/Hardware/Handhelds_-_PDAs/Blackberry/A_3596-BlackBerry-Internet-Service-Email.html

BlackBerry Internet Service
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Expert Comment

by:Jamie Gillespie
ID: 33749390
Not 100% sure but you could create an Outlook rule to move emails not sent to yourself into a separate subfolder.

Once you've done that, simply archive that specific folder.
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Author Comment

by:mortonmark
ID: 33750044
Thanks for the replies all,

Sirocco, IMAP is off on our front end Exchange server and I am not aware of BB's using IMAP without a 3rd party app.

Jamie, I have a BES server, that was not the problem. I was curious how the user was able to go through their carrier's page and connect their BB to get email from our Exchange server and never having to get an accoutn setup on our BES server.

Sorry guys if I mislead you, I am just trying to figure out what the carrier or how I guess theyr are setting this up. To me this is a security risk with potential BB devises out there I do not control should they be lost or stolen.
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mortonmark earned 0 total points
ID: 33970167
Folks,

Just to end this off, it looks like the carrier's service is access thing through the OWA channels. Tracing the logs the carrier is hitting the server using the same method as users would via the web (xxxxx.com/exchange) and getting access this way.

Thanks to all for your responses
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Author Closing Comment

by:mortonmark
ID: 33999715
Issue Identified
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