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NetApp FAS270 - Partner has taken over node

Posted on 2010-09-24
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Last Modified: 2013-11-14
The Partner has taken over node, I'm unable to connect to any shares on the filer to access data. I've attempted to initiate giveback but receive the error message - "giveback not allowed for partner".  The Syslog messages are also showing the Filer and domain time differ by more than 5 minutes; I attempted to set the time and receive the message "This host has been taken over. You cannot set its date"

The system status is showing: Filer2 has taken over this node. There are not enough spare disks. /aggr0/plex0/rg0: Please add spare disks to partner supporting block checksums with minimum size:

Any help will be much appreciated.

Thanks
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Question by:LG_IT
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Expert Comment

by:robocat
ID: 33752622

You are probably experiencing a serious hardware problem. You need to contact NetApp and let them analyze the autosupport messages to determine what exactly is going on.

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Author Comment

by:LG_IT
ID: 33752724
This filer was due to be decommissioned and unfortunately we don't have support for the filer with NetApp.  I was hoping to find a solution here without the need to purchase a support contract with NetApp.
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Expert Comment

by:robocat
ID: 33752851

The cluster takeover and message about spare disks indicate a hardware problem.

Syslog messages may reveal more about what's going on (feel free to post the syslog here if you want), but I think it's unlikely that we'll be able to help you.


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Author Comment

by:LG_IT
ID: 33753419
Feel free to look at attached syslog.
NetApp-Syslog.txt
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by:Paul Solovyovsky
ID: 33755374
Is the second controller connected to AD?  Stating that it's not authenticating due to 5 min. difference with your AD.  Check time.
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Expert Comment

by:robocat
ID: 33762134

The syslog file doesn't contain an obvious reason for the takeover.

What's the output of sysconfig -v
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Expert Comment

by:Paul Solovyovsky
ID: 33762462
How much room is left on the aggregate? I've seen some issues when it starts to run out of room.
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Author Comment

by:LG_IT
ID: 33767967
The second controller is connected to AD, the time is more than an hour out I've tried to set the time but receive the following "This host has been taken over. You cannot set its date".

I'm unable to get a connection on the command line console it attempts to connect then outputs "Connection Closed".

The aggregate is showing 69.9GB Avail, 90% Used, 681GB Total.


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Expert Comment

by:Paul Solovyovsky
ID: 33769292
what happens when you do "cf disable"..basically disable cluster.  My thought is disable cluster, change time, and do a "cf enable"
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Author Comment

by:LG_IT
ID: 33769645
I'm unable to run commands from the command line console on the partner I get "connection closed".
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Expert Comment

by:Paul Solovyovsky
ID: 33769948
Also check for bad drives, if your aggr is telling that there are no spare disks this could be an issue. What version of Ontap are you running?  Are you using Netapp System Manager?
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Expert Comment

by:robocat
ID: 33772875

From filerview -> Filer -> Use command line

This should also give you a command line.

Try sysconfig -v from there.
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Author Comment

by:LG_IT
ID: 33776881
The filer is not reporting any bad drives but is reporting there are not enough spare disks.  We're not using Netapp system manager and running Ontap version 7.0.

I get the same issue "Connection Closed" if I use, Filerview --> Filer --> Use command line.
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Expert Comment

by:Paul Solovyovsky
ID: 33777647
If you have snapshots or unneeded volumes see if you can free up some space
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Author Comment

by:LG_IT
ID: 33787478
I've eventually managed to get a command line connection and ran a 'giveback -f' which ran successfully I'm now able to set the correct time on filer but still having issues connecting to CIFS shares and accessing my data.  I've run a 'cifs resetdc' and I'm still receiving the error 'Auth: Unable to acquire filer credentials: Filer and domain time differ by more than 5 mins connection to AD LDAP server failed!'  I've double checked time on filer and DC and they are correct.
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Expert Comment

by:robocat
ID: 33787580

ok, run sysconfig -v and sysconfig -A to check why you got a failover.

Also try setting the time using NTP if possible, to avoid confusion with timezone settings and stuff like that (the same goes for the DC).
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Accepted Solution

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LG_IT earned 0 total points
ID: 33894030
To get round the issue and access my data via the domain I created a local account with rights to the CIFS and accessed the data locally, I was then able to copy data to another server and decommission the NetApp filer.
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