NetApp FAS270 - Partner has taken over node

The Partner has taken over node, I'm unable to connect to any shares on the filer to access data. I've attempted to initiate giveback but receive the error message - "giveback not allowed for partner".  The Syslog messages are also showing the Filer and domain time differ by more than 5 minutes; I attempted to set the time and receive the message "This host has been taken over. You cannot set its date"

The system status is showing: Filer2 has taken over this node. There are not enough spare disks. /aggr0/plex0/rg0: Please add spare disks to partner supporting block checksums with minimum size:

Any help will be much appreciated.

Thanks
LG_ITAsked:
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LG_ITConnect With a Mentor Author Commented:
To get round the issue and access my data via the domain I created a local account with rights to the CIFS and accessed the data locally, I was then able to copy data to another server and decommission the NetApp filer.
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robocatCommented:

You are probably experiencing a serious hardware problem. You need to contact NetApp and let them analyze the autosupport messages to determine what exactly is going on.

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LG_ITAuthor Commented:
This filer was due to be decommissioned and unfortunately we don't have support for the filer with NetApp.  I was hoping to find a solution here without the need to purchase a support contract with NetApp.
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robocatCommented:

The cluster takeover and message about spare disks indicate a hardware problem.

Syslog messages may reveal more about what's going on (feel free to post the syslog here if you want), but I think it's unlikely that we'll be able to help you.


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LG_ITAuthor Commented:
Feel free to look at attached syslog.
NetApp-Syslog.txt
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Paul SolovyovskySenior IT AdvisorCommented:
Is the second controller connected to AD?  Stating that it's not authenticating due to 5 min. difference with your AD.  Check time.
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robocatCommented:

The syslog file doesn't contain an obvious reason for the takeover.

What's the output of sysconfig -v
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Paul SolovyovskySenior IT AdvisorCommented:
How much room is left on the aggregate? I've seen some issues when it starts to run out of room.
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LG_ITAuthor Commented:
The second controller is connected to AD, the time is more than an hour out I've tried to set the time but receive the following "This host has been taken over. You cannot set its date".

I'm unable to get a connection on the command line console it attempts to connect then outputs "Connection Closed".

The aggregate is showing 69.9GB Avail, 90% Used, 681GB Total.


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Paul SolovyovskySenior IT AdvisorCommented:
what happens when you do "cf disable"..basically disable cluster.  My thought is disable cluster, change time, and do a "cf enable"
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LG_ITAuthor Commented:
I'm unable to run commands from the command line console on the partner I get "connection closed".
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Paul SolovyovskySenior IT AdvisorCommented:
Also check for bad drives, if your aggr is telling that there are no spare disks this could be an issue. What version of Ontap are you running?  Are you using Netapp System Manager?
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robocatCommented:

From filerview -> Filer -> Use command line

This should also give you a command line.

Try sysconfig -v from there.
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LG_ITAuthor Commented:
The filer is not reporting any bad drives but is reporting there are not enough spare disks.  We're not using Netapp system manager and running Ontap version 7.0.

I get the same issue "Connection Closed" if I use, Filerview --> Filer --> Use command line.
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Paul SolovyovskySenior IT AdvisorCommented:
If you have snapshots or unneeded volumes see if you can free up some space
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LG_ITAuthor Commented:
I've eventually managed to get a command line connection and ran a 'giveback -f' which ran successfully I'm now able to set the correct time on filer but still having issues connecting to CIFS shares and accessing my data.  I've run a 'cifs resetdc' and I'm still receiving the error 'Auth: Unable to acquire filer credentials: Filer and domain time differ by more than 5 mins connection to AD LDAP server failed!'  I've double checked time on filer and DC and they are correct.
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robocatCommented:

ok, run sysconfig -v and sysconfig -A to check why you got a failover.

Also try setting the time using NTP if possible, to avoid confusion with timezone settings and stuff like that (the same goes for the DC).
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