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Backup exe 11 d, errors

Posted on 2010-09-24
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Last Modified: 2012-05-10
I have backup exe 11 d running on a SBS server 2003 and have started getting the following errors:
Check status : Error: e000846b, The job failed with the following error: The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.

I tried stoping and restarting the serice and even doing a test backup and still fails, any help would be appericated.
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Question by:shawkins331
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Expert Comment

by:tankmurdoch
ID: 33754182
I would 1st of all make sure Backup Exec is fully patched. Also make sure that the user account that the Remote Agent service is using is 'local system'. Are there any errors in the Windows Event Logs that appear around the time the backup fails that would give us more info?
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Author Comment

by:shawkins331
ID: 33754515
I checked and the Remote agent is running on local system. I have attached the event log i found.
backup-exe.doc
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Author Comment

by:shawkins331
ID: 33754562
This from last nights log

Backup- WYKO-SERVERV-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The Exchange Store service is not responding. Backup set canceled.
V-79-57344-65072 - The Exchange Store service is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The database server is not responding. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine WYKO-SERVER.
The media server will use the local agent to try to complete the operation.
Remote Agent not detected on \\WYKO-SERVER.
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Expert Comment

by:tankmurdoch
ID: 33754564
Looks to me like a problem on the B2D folder. Is the backup job set to overwrite? If it is set to append and the disk is now full this may happen. Is the device that you are backing up to working properly? Check that this device is properly attached and is accessible.
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Author Comment

by:shawkins331
ID: 33754572
Yes it is set to over right and the disk is online, but when tring to do the back up it stops all services and reports a fail.
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Author Comment

by:shawkins331
ID: 33755599
i tested all the client connections and they all check out ok..when i did the server it shut the backup exe down and i had to restart all the serveices. see attached

any clues?
Start-services-on-server.doc
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tankmurdoch earned 500 total points
ID: 33769718
I would re-install Backup Exec from scratch. Sounds as though there is corruption somewhere in the BE database.
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Author Closing Comment

by:shawkins331
ID: 34020331
nswer was not complete
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