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Blackberry BIS account setup problem with .local domain

Posted on 2010-09-24
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Last Modified: 2012-05-10
I've just setup a new Exchange 2010 Server and would like my Blackberry to receive email directly using IMAP. I know Exchange is working along with IMAP. I will paint the picture and then the problem.

Scenerio is;
2 x MX records (myserver.dyndns.com & mail.mydomain.com) Names changed for security
the first has the highest priority and points to my Exchange Server. the second is for failover only.
I'm obviously using dydns due to dynamic IP
My internal domain name is a .local domain.

Problem
When setting up my BIS account on my BB, it automaticall detects the secondary MX record. I have tried changing this manually but as my BIS login credentials details, which are picked up through the email address I enter at setup are username@mydomain.com domain and my Exchange/Domain login credentials are userame@domainname.local it fails the with an email validation account error.

I believe the fact that my BIS account is attempting to authenticate with a username ending with a .com rather than the actual .local domain username, it is failing.

How do I get around this.

Thanks in Advance
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Question by:CRPM
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Accepted Solution

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HunterPine earned 2000 total points
ID: 33753947
Go directly to your carrier's BIS site (just google for BIS <carriername> and you'll find it) and configure your BB there. The web interface has a lot more options which let you choose these options in detail instead of relying on the Blackberry's automated configuration.
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Author Comment

by:CRPM
ID: 33754101
My BB is automatically configured to go directly to my carriers sight for the setup procedure. Once that's done I have the option of changing the details except I cannot change the username.
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Expert Comment

by:HunterPine
ID: 33754311
I believe it can determine browser type. Try it from a desktop.
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Author Comment

by:CRPM
ID: 33754559
Just got off the phone to my carrier and when you setup an email account through their wizard or webpage the first thing it asks for is the email address. It then automatically uses the email address as the username. After that there is no option to change the username. Does that sound right?
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Author Comment

by:CRPM
ID: 33755067
I eventually figured out how to change the username. No thanks to the carriers techies.
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Expert Comment

by:HunterPine
ID: 33755078
On my BIS web page (from a PC browser, not from my BB), I have the option of changing everything. I use Verizon.
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Author Closing Comment

by:CRPM
ID: 33755104
I set an account up online(web) but had to get the setup to fail to find the host. this then allowed me to enter more details as well as configure OWA, which I was also looking for.

Thanks for the help
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Expert Comment

by:HunterPine
ID: 33755167
Any time.
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