asked on

Blackberry BIS account setup problem with .local domain

I've just setup a new Exchange 2010 Server and would like my Blackberry to receive email directly using IMAP. I know Exchange is working along with IMAP. I will paint the picture and then the problem.

Scenerio is;
2 x MX records (myserver.dyndns.com & mail.mydomain.com) Names changed for security
the first has the highest priority and points to my Exchange Server. the second is for failover only.
I'm obviously using dydns due to dynamic IP
My internal domain name is a .local domain.

Problem
When setting up my BIS account on my BB, it automaticall detects the secondary MX record. I have tried changing this manually but as my BIS login credentials details, which are picked up through the email address I enter at setup are username@mydomain.com domain and my Exchange/Domain login credentials are userame@domainname.local it fails the with an email validation account error.

I believe the fact that my BIS account is attempting to authenticate with a username ending with a .com rather than the actual .local domain username, it is failing.

How do I get around this.

Thanks in Advance

ASKER CERTIFIED SOLUTION

HunterPine

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

CRPM

ASKER

My BB is automatically configured to go directly to my carriers sight for the setup procedure. Once that's done I have the option of changing the details except I cannot change the username.

HunterPine

I believe it can determine browser type. Try it from a desktop.

CRPM

ASKER

Just got off the phone to my carrier and when you setup an email account through their wizard or webpage the first thing it asks for is the email address. It then automatically uses the email address as the username. After that there is no option to change the username. Does that sound right?

CRPM

ASKER

I eventually figured out how to change the username. No thanks to the carriers techies.

HunterPine

On my BIS web page (from a PC browser, not from my BB), I have the option of changing everything. I use Verizon.

CRPM

ASKER

I set an account up online(web) but had to get the setup to fail to find the host. this then allowed me to enter more details as well as configure OWA, which I was also looking for.

Thanks for the help

HunterPine

Any time.