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Ms Word Closes when sending email

Posted on 2010-09-24
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Last Modified: 2012-08-13
When I have Word (Office 2003) open but no document in view. (Word open grey background) and I send an email after the send Word is automatically closed.

How can I prevent this from happening?
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Question by:kman48185
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Assisted Solution

by:TheGorby
TheGorby earned 100 total points
ID: 33754133
Try running a detect and repair for Office - go to the Help menu and select Detect and Repair.
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Author Comment

by:kman48185
ID: 33754456
TheGorby, this did not help.  also I ran the detect and repair on Outlook too.

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Expert Comment

by:Christopher Martinez
ID: 33755294
Search your drive for a file called "normal.dot", close out of outlook and all word shell's and delete that file. ONce thats done open a word document back up again and try that again. let me know if that helps.
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Accepted Solution

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kman48185 earned 0 total points
ID: 33755611
The solution turns out to be (did Google Search, tested and verifed)

Article ID: 240319 - Last Review: September 29, 2003 - Revision: 3.0
OL2000: Word Closes After Sending E-Mail Message


This article although re: word 2000 is the solution.

SYMPTOMS
Microsoft Word 2000 closes after you send an e-mail message.
 Back to the top
CAUSE
This problem occurs if the following three conditions are true:
•      You send e-mail messages in either plain text or HTML format.
•      You use Word as your e-mail editor.
•      Word is open, but no documents are open.
 Back to the top
RESOLUTION
To resolve this problem do one or more of the following:
•      On the Tools menu, click Options, and then click the Mail Format tab. In the Send in this message format list, click Microsoft Outlook Rich Text, and then click OK.
•      On the Tools menu, click Options, click the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box, and then click OK.
•      Leave at least one document open in Word, even if it is a blank document, when you send e-mail.
 Back to the top
MORE INFORMATION
Steps to Reproduce the Problem
1.      Start Word and close the blank document displayed at startup.
2.      Start Outlook, and on the Tools menu, click Options, and then click the Mail Format tab.
3.      In the Send in this message format list, click either HTML or Plain Text, click to select the Use Microsoft Word to edit e-mail messages check box, and then click OK.
4.      Compose and send an e-mail message.
Results:

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Assisted Solution

by:Christopher Martinez
Christopher Martinez earned 400 total points
ID: 33756130
Your using word 2000 in the office 2003 suite?  I didnt realize that was even possible heh. Good to know
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Author Comment

by:kman48185
ID: 33756982
Bahpoopie

No no, sorry.  I meant that the solution that was good for Word 2000 was good for 2003 too.
Sorry if I misled you.

Kevin
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LVL 7

Assisted Solution

by:Christopher Martinez
Christopher Martinez earned 400 total points
ID: 33769537
No worries! I was just shocked that 2000 was able to work within the 2003 suite if that were the case. Im glad you found the solution that is good to know.
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