red x When replying to email on Blackberry

Posted on 2010-09-24
Last Modified: 2012-08-13
I have a user that has been having difficulties replying to email from certain individuals and another user that has one client he cant send an email to at all whether it is a new email or a reply to an email on their company blackberrys.  But sending from outlook is not an issue.  Once they have sent the email from there blackberry using their company email account they get the email returned with a red x beside it.

The message status in the bounced back email says: Unlisted message error.

any ideas
Question by:dillonconsulting
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Expert Comment

ID: 33754049
Can they send any messages at all? It could be that they're on a personal blackberry plan and not an enterprise blackberry plan. The former doesn't support BES, the latter does.

Another possibility is that the unit just needs to have the battery pulled and reinserted. Its disturbing how many BB problems that solves.

Author Comment

ID: 33754161
they can send messages just having issues sending to certain ones from the Blackberry.

I have tried pulling the battery out and putting it back in and didnt have any luck.  These are company blackberrys that are on the BES.

Yes it is alarming how many problems are fixed by a simple battery pull.

Expert Comment

ID: 33754362
You can try resending service books.

If that doesn't work, I'd say wipe and reactivate.
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 33754789
what do you mean by resending service books?

Expert Comment

ID: 33755125
In BES, there's an option in the users' settings to "Resend Service Books". The location is different of course in BES 4 and BES 5, but it's in the users section.

This basically tells the Blackberry about all of the services it has enabled, how to send and receive email, PIN messages, route to the internet, etc.

Accepted Solution

dillonconsulting earned 0 total points
ID: 33756950
wow this ended up being an issue on the BES server.  Just required a reboot of the server to fix it up.

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
Internet Business Fax to Email Made Easy - With  eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question