Solved

red x When replying to email on Blackberry

Posted on 2010-09-24
6
1,050 Views
Last Modified: 2012-08-13
I have a user that has been having difficulties replying to email from certain individuals and another user that has one client he cant send an email to at all whether it is a new email or a reply to an email on their company blackberrys.  But sending from outlook is not an issue.  Once they have sent the email from there blackberry using their company email account they get the email returned with a red x beside it.

The message status in the bounced back email says: Unlisted message error.

any ideas
0
Comment
Question by:dillonconsulting
  • 3
  • 3
6 Comments
 
LVL 4

Expert Comment

by:HunterPine
ID: 33754049
Can they send any messages at all? It could be that they're on a personal blackberry plan and not an enterprise blackberry plan. The former doesn't support BES, the latter does.

Another possibility is that the unit just needs to have the battery pulled and reinserted. Its disturbing how many BB problems that solves.
0
 

Author Comment

by:dillonconsulting
ID: 33754161
they can send messages just having issues sending to certain ones from the Blackberry.

I have tried pulling the battery out and putting it back in and didnt have any luck.  These are company blackberrys that are on the BES.

Yes it is alarming how many problems are fixed by a simple battery pull.
0
 
LVL 4

Expert Comment

by:HunterPine
ID: 33754362
You can try resending service books.

If that doesn't work, I'd say wipe and reactivate.
0
Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

 

Author Comment

by:dillonconsulting
ID: 33754789
what do you mean by resending service books?
0
 
LVL 4

Expert Comment

by:HunterPine
ID: 33755125
In BES, there's an option in the users' settings to "Resend Service Books". The location is different of course in BES 4 and BES 5, but it's in the users section.

This basically tells the Blackberry about all of the services it has enabled, how to send and receive email, PIN messages, route to the internet, etc.
0
 

Accepted Solution

by:
dillonconsulting earned 0 total points
ID: 33756950
wow this ended up being an issue on the BES server.  Just required a reboot of the server to fix it up.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
I tend toward trying the newest hardware and software.  Thiss sometimes works out to my benefit, and sometimes not.  Because I downloaded and installed Android 5.x (http://www.experts-exchange.com/articles/18084/Upgrading-to-Android-5-0-Lollipop.htm…
The purpose of this video is to demonstrate how to set up Lists in Mailchimp. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchimp account. : Click on Lists. Click on Create List Button : Choose the desi…
This Micro Tutorial will demonstrate the easy use of Gmail embedding images in your email so the recipient of your email can view them in context.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now