Solved

The driver detected a controller error on \Device\Harddisk1

Posted on 2010-09-24
7
1,884 Views
Last Modified: 2012-05-10
peeps, i'm having issues with our Fileserver. Basically when trying to do Backups with symantec backup exec 12.5, they're really slow and after exhaustive testing, I'm beginning to conclude it could be the hard disk as I tried with other disks and the speed seemed much better.

In the event viewer, it says The driver detected a controller error on \Device\Harddisk1. From what I see on the internet, apparently I'm supposed to go into Device manager and choose the appropriate disk and select PIO only? However, I have two Primary IDE channels and two Secondary IDE channels. How do I know which one I'm supposed to turn into PIO when I have four options?

Thanks
Y
0
Comment
Question by:Yashy
  • 4
  • 3
7 Comments
 
LVL 2

Expert Comment

by:APGSpyder
ID: 33758852
Do you have SP3 for Bakcup exec installed by chance? If not you will need to get it to install and then there are a few patches on top of that. This sounds just like a scenario that I ran into not too long ago. In my case it turned out that BUE was downloading a file every 5 minutes called Threatcon.zip. It drops them in the temp directory for the account you have set to run the backup jobs. If you go to that directory there will probably be thousands of those .zip files... if you can open the folder. You'll need to delete the contents of that temp folder through a cmd prompt. After getting SP3 installed and updated... was all good.
0
 
LVL 1

Author Comment

by:Yashy
ID: 33777195
Hi APG, I've only just seen your message:). Thanks for your feedback. I've down a search for .zip files and the place it found lots and lots was in the '...\Application Data\Symantec\Liveupdate\Downloads. Should I delete those or are they necessary?

Thanks
Y
0
 
LVL 2

Expert Comment

by:APGSpyder
ID: 33778186
It will download them just about every 5 minutes. For the purpose of getting things back in order I emptied my directory then got the service pack on... then I didn't have that issue anymore.
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 2

Expert Comment

by:APGSpyder
ID: 33778254
Here is the link for the fix. You should be ok to remove those threatcon.zip files.

http://www.symantec.com/business/support/index?page=content&id=TECH128901
0
 
LVL 1

Author Comment

by:Yashy
ID: 33781508
hey APG

I'm not seeing any threatcon.zip files on this server. I'm only seeing .zip files in the liveupdate folder and NOT the temp directory which you were mentioning. Do you still mean delete the .zip files that are in the Liveupdate folder?
0
 
LVL 2

Accepted Solution

by:
APGSpyder earned 500 total points
ID: 33781554
only if they are the threatcon.zips.
0
 
LVL 1

Author Comment

by:Yashy
ID: 33781761
There are no threatcon zips on there though:(...
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question