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The driver detected a controller error on \Device\Harddisk1

peeps, i'm having issues with our Fileserver. Basically when trying to do Backups with symantec backup exec 12.5, they're really slow and after exhaustive testing, I'm beginning to conclude it could be the hard disk as I tried with other disks and the speed seemed much better.

In the event viewer, it says The driver detected a controller error on \Device\Harddisk1. From what I see on the internet, apparently I'm supposed to go into Device manager and choose the appropriate disk and select PIO only? However, I have two Primary IDE channels and two Secondary IDE channels. How do I know which one I'm supposed to turn into PIO when I have four options?

Thanks
Y

APGSpyder

Do you have SP3 for Bakcup exec installed by chance? If not you will need to get it to install and then there are a few patches on top of that. This sounds just like a scenario that I ran into not too long ago. In my case it turned out that BUE was downloading a file every 5 minutes called Threatcon.zip. It drops them in the temp directory for the account you have set to run the backup jobs. If you go to that directory there will probably be thousands of those .zip files... if you can open the folder. You'll need to delete the contents of that temp folder through a cmd prompt. After getting SP3 installed and updated... was all good.

Yashy

ASKER

Hi APG, I've only just seen your message:). Thanks for your feedback. I've down a search for .zip files and the place it found lots and lots was in the '...\Application Data\Symantec\Liveupdate\Downloads. Should I delete those or are they necessary?

Thanks
Y

APGSpyder

It will download them just about every 5 minutes. For the purpose of getting things back in order I emptied my directory then got the service pack on... then I didn't have that issue anymore.

APGSpyder

Here is the link for the fix. You should be ok to remove those threatcon.zip files.

http://www.symantec.com/business/support/index?page=content&id=TECH128901

Yashy

ASKER

hey APG

I'm not seeing any threatcon.zip files on this server. I'm only seeing .zip files in the liveupdate folder and NOT the temp directory which you were mentioning. Do you still mean delete the .zip files that are in the Liveupdate folder?

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APGSpyder

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Yashy

ASKER

There are no threatcon zips on there though:(...