Solved

Mitel Teleworker Extension to Extension Issue

Posted on 2010-09-24
3
859 Views
Last Modified: 2012-05-10
We have a Mitel 3300 running  Release 4.1 SP1 along with the Mitel Border Gateway MBG V6.0.6.0  Currently we have 19 devices utilizing the MBG from various home user locations. The issue we are have seen is the following.
Teleworker phone is able to make and receive calls fine. Also able dial extensions to other teleworker phones & phones within the corporate network fine. Unable to receive calls from inside the network when dialing extension to extension. Phone rings, caller picks up no audio for either side of the call.
We have been able to make configuration changes on the various home routers to make it work. However we currently have 1 user that has a Linksys E2000 router and from what we can tell all firewall settings have been shut off. Still the same problem. If anyone has any ideas I would be very grateful!
Thanks
0
Comment
Question by:633000
  • 2
3 Comments
 
LVL 5

Expert Comment

by:ewkelly
ID: 33754560
Can you allow all connections to and all responses from the Teleworker
Gateway IP address.
0
 
LVL 5

Expert Comment

by:ewkelly
ID: 33754584
From the technical docs.....
Alternatively, a more restrictive approach would be to configure the firewall with the following:
• Allow a bi-directional TCP connection to destination port 6801 and 6802 on Teleworker Solution IP
address
• Allow bi-directional TCP connections to destination ports 3998 and 6880 on the Teleworker Solution
IP address (for 5235, 5330, 5340 and Navigator set features)
• Allow incoming UDP from source ports 20000 to 23000 on Teleworker Solution IP address
• Allow outgoing UDP to destination ports 20000 to 23000 on Teleworker Solution IP address
• Allow bi-directional TCP connections to destination ports 2114, 2116, 35000 and 37000 on the
Teleworker Solution IP address, if using Your Assistant
0
 

Accepted Solution

by:
633000 earned 0 total points
ID: 33770995
We were able to fix it by upgrading the Firmware of the Linksys Router. From Ver 1.0.01 to Ver 1.0.02. Once that was done phone worked fine.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outsource Your Fax Infrastructure to the Cloud (And come out looking like an IT Hero!) Relative to the many demands on today’s IT teams, spending capital, time and resources to maintain physical fax servers and infrastructure is not a high priority.
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question