Solved

Unable to install window updates

Posted on 2010-09-24
25
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Last Modified: 2012-05-10
Hi Experts,

Heres an issue i hope you can help me with. We have a domain enviroment, most users are on xp a few on vista and a few more on windows 7. All machine are managed regarding windows updates by system center essentials 2010.

One of our users however cannot install the updates he has recieved. They fail weather done live or on reboot. The updates are as follows;

Cumulative Security Update for Internet Explorer 6 for Windows XP (KB982381)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB980436)
Security Update for the 2007 Microsoft Office System (KB972581)
Security Update for Windows XP (KB2160329)
Update for the 2007 Microsoft Office System (KB967642)

Now looking in the windowsupdate.log two errors crop up 0x8024000B and 0x8007f00d

Any ideas on how to resolve this issue?

0
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Question by:FSIFM
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25 Comments
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33755292
0
 
LVL 6

Expert Comment

by:Ryan Smith
ID: 33755492
Use dial a fix and check all the options.  It should fix his windows update problem.

http://djlizard.net.nyud.net:8080/software/Dial-a-fix-v0.60.0.24.zip
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33755546
dial a fix has been superseded




http://support.microsoft.com/kb/971058


0
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LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 33758155
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33758159
@Sulimanw

???? the link I posted is the direct link to "Reset windows updates components"  

Thanks
0
 
LVL 23

Expert Comment

by:Suliman Abu Kharroub
ID: 33758219
@dstewartjr

I am sorry. I did not open your link.

sorry again.
0
 
LVL 4

Expert Comment

by:Nice-Ghaza
ID: 33760066
Dear
        Please download the update and after that you are instan the update
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33767560
Just make sure that you system is clean of any malware/virus/worm.

Try MalwareBytes first:
http://www.bleepingcomputer.com/download/anti-virus/malwarebytes-anti-malware?1
http://download.bleepingcomputer.com/malwarebytes/mbam-setup-1.46.exe

Then try HitManPro:
http://www.surfright.nl/en/downloads

I hope that would help

Sudeep
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33770192
Hi,

Cheers for all the ideas. Just to update you

dstewartjr - I have tried that first links fix, but unfortunately did not resolve the issue.
                    However i have also tried the microsoft fix it app. Though the default of this did not resolve
                    the issue, the advanced seems to have cleared all the update. Currently waiting to see if
                    further updates appear and if they can be installed.

SSharma  -  I do not believe it to be mailware or a virus since the user has symantec endpoint
                    protection installed and it is coming up clean, but cheers for the suggestion

0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33771943
It wouldn't hurt to give it a try to other scanner that I mentioned. It would atleast remove another possibility of a problem which malware causes.

Sudeep
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33772313
"Currently waiting to see if further updates appear and if they can be installed."
 
To speed up you can run from "Run"
 
Wuauclt /detectnow


0
 
LVL 4

Author Comment

by:FSIFM
ID: 33776636
Nope no luck, updates have re-downloaded and once again failed
I have found a new error in the log though

"GetUserTokenFromSessionId failed with error 800704dd"

I have also tried your first suggestion dstewartjr, but it errors saying no such file found?

In the mean time im going to check to confirm there is no mailware and try to install some of the updates manually to see what happens
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33821324
Hi guys,

Quick update

I scanned for mailware. This turned up a few issues, which have since been cleared off. However updates still did not install

I then manually downloaded some of the update which installed fine.
I then tried to installed the updates one at a time from the updater. Some have installed, some still wont.

Soon as i have the list of ones that dont i will update you all again
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33860539
Hi Experts,

I have narrowed down the updates to the following that wont install

Cumulative Security Update for Internet Explorer 6 for Windows XP (KB982381)
Windows Internet Explorer 7 for Windows XP
Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Update for Windows Server 2003 and Windows XP x86 (KB982524)
Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 x86 (KB2416473)
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33860594
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33860644
Cheers for the suggestion dstewartjr,
Unfortunately that registry key exists on the user's machine, complete as the link
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33860880
Further info. I manually downloaded the Dot net updates and installed them succesfully.
Restarted the machine
They still appear in the update list :(
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33860904
It looks to me that installing IE8(Or at least IE7)manually would resolve the first 2. I would also manually install the others.
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33860928
Unfortunately installing IE8 or 7 isnt an option as this is a developers machine and they need to test our product with IE6 primarily..
They have however installed 7, then removed it to see if it self corrected it self. Alas it did not
0
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 33860938
Have you tried installing the "Malicious Software Removal Tool" ?
 
http://support.microsoft.com/kb/910339 
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33882392
No not yet, i will do this shortly
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33928217
Hi,

I ran the malicious software removal tool, but it found no problems?
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33939514
Further info

I went on the microsoft update website and downloaded all updates available, excluding the IE8 update, in the hopes that the installation may be failing due to its dependancy on an update not allowed by policy.

Unfortunately this did not resolve the issue either
0
 
LVL 4

Author Comment

by:FSIFM
ID: 33959012
Hi,

Resolved the issue. A while back we ammended the registry to change the default installation path. This was the cause of the problem. Upon returning this back to the default it resolved the issue

Cheers for all your assistance
0
 
LVL 4

Accepted Solution

by:
FSIFM earned 0 total points
ID: 33959026
To resolve, we changed it back to "C:\Program Files" in the registry.
HKLM\Software\Microsoft\Windows\CurrentVersion\ProgramFilesDir
0

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