• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 619
  • Last Modified:

Sonic Update Manager cannot find file. Always opens on reboot.

Hello,

Everytime I start my computer, a dialog box pops up that says,

"The feature you are trying to use is on a network resource that is unavailable."  

It is looking for a file in the "C:\hp\tmp\src\UPDATEMANAGER_MSI\" Directory.  

It is looking for a file called UM.MSI.  

I searched my computer for this file and it is not on my computer.

If I cancel out of this, it trys over and over and over again to find this file.  It is tenacious and wants to load the file, but cannot find it.

Any suggestions on how to find the file so it will stop asking would be appreciated.

Thanks,

Dennis2005
0
dennis2005
Asked:
dennis2005
  • 3
  • 2
2 Solutions
 
johnb6767Commented:
Do you use the Sonic app? If not uninstall it.......
0
 
johnb6767Commented:
In a nutshell, the app is trying to reconfigure/heal itself, andf casnnot find the source. If you use the app, I would try and either run a repair on it from the control panel, or uninstall/reinstall it.

If you cannot uninstall it, use Revo, which would sureley do it....

Revo Uninstaller
http://www.revouninstaller.com
0
 
dennis2005Author Commented:
I don't know if I use it or not.  Sometimes one program installs software for another.  I believe that the computer (HP) manufacturer installed this.  If I delete it.  I don't know what will happen.  Sounds dumb I know.  That's why I need an expert.
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
aomethingCommented:
Your HP machine most likely came with the Sonic software installed. This software is associated with your DVD/CD burner.

Check out this webpage: http://www.online-tech-tips.com/computer-tips/sonic-update-manager/

It has instructions for disabling the updater, or a link to a hotfix that might fix the issue.
0
 
dennis2005Author Commented:
Ok.  The Webpage stopped it from starting.  Thanks.
0
 
dennis2005Author Commented:
Thanks for your help.  I will look into this further and I may still uninstall the file.  But for now, turning off the files that start the program is very helpful
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now