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Sonic Update Manager cannot find file.  Always opens on reboot.

Posted on 2010-09-24
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Last Modified: 2012-05-10
Hello,

Everytime I start my computer, a dialog box pops up that says,

"The feature you are trying to use is on a network resource that is unavailable."  

It is looking for a file in the "C:\hp\tmp\src\UPDATEMANAGER_MSI\" Directory.  

It is looking for a file called UM.MSI.  

I searched my computer for this file and it is not on my computer.

If I cancel out of this, it trys over and over and over again to find this file.  It is tenacious and wants to load the file, but cannot find it.

Any suggestions on how to find the file so it will stop asking would be appreciated.

Thanks,

Dennis2005
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Question by:dennis2005
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Expert Comment

by:johnb6767
ID: 33755757
Do you use the Sonic app? If not uninstall it.......
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LVL 66

Assisted Solution

by:johnb6767
johnb6767 earned 100 total points
ID: 33755777
In a nutshell, the app is trying to reconfigure/heal itself, andf casnnot find the source. If you use the app, I would try and either run a repair on it from the control panel, or uninstall/reinstall it.

If you cannot uninstall it, use Revo, which would sureley do it....

Revo Uninstaller
http://www.revouninstaller.com
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Author Comment

by:dennis2005
ID: 33755813
I don't know if I use it or not.  Sometimes one program installs software for another.  I believe that the computer (HP) manufacturer installed this.  If I delete it.  I don't know what will happen.  Sounds dumb I know.  That's why I need an expert.
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Accepted Solution

by:
aomething earned 250 total points
ID: 33755934
Your HP machine most likely came with the Sonic software installed. This software is associated with your DVD/CD burner.

Check out this webpage: http://www.online-tech-tips.com/computer-tips/sonic-update-manager/

It has instructions for disabling the updater, or a link to a hotfix that might fix the issue.
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Author Comment

by:dennis2005
ID: 33756252
Ok.  The Webpage stopped it from starting.  Thanks.
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Author Closing Comment

by:dennis2005
ID: 33756274
Thanks for your help.  I will look into this further and I may still uninstall the file.  But for now, turning off the files that start the program is very helpful
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