Windows XP Firewire 1394 My Book "This device cannot start (Code 10)"
I just moved a My Book from a Windows 7 system to an XP system.
The drive works fine and it works using USB.
But there aren't enough USB ports available on the XP system and Firewire / IEEE1394 *is* available.
I have "installed" the drive with temporary USB successfully.
Then, I switched to 1394. But, when I do that the device in Device Manager has the familiar yellow exclamation mark and the general device properties says:
"This device cannot start (Code 10)"
I've tried the following:
- Disabling the 1394 interface in the Network Connections. .. has no effect.
- Searched for drivers but it appears that none should be needed.
- The device is Enabled
- The driver is Microsoft 5.1.2535.0 of 7/1/2001 and the Device is "WD External HDD DEvice IEEE 1394 SBP2 Device"
So, this looks like a 1394/XP issue of some kind.
The 1394 interface is on an add-in PCI card and all drivers, etc. appear to be happily installed.
The drive works fine and it works using USB.
But there aren't enough USB ports available on the XP system and Firewire / IEEE1394 *is* available.
I have "installed" the drive with temporary USB successfully.
Then, I switched to 1394. But, when I do that the device in Device Manager has the familiar yellow exclamation mark and the general device properties says:
"This device cannot start (Code 10)"
I've tried the following:
- Disabling the 1394 interface in the Network Connections. .. has no effect.
- Searched for drivers but it appears that none should be needed.
- The device is Enabled
- The driver is Microsoft 5.1.2535.0 of 7/1/2001 and the Device is "WD External HDD DEvice IEEE 1394 SBP2 Device"
So, this looks like a 1394/XP issue of some kind.
The 1394 interface is on an add-in PCI card and all drivers, etc. appear to be happily installed.
John Jennings
Can you tell me specifically what model of "My Book" you have?
I had a my book before and I got 2 discs with it, one of which had the drivers on it which worked with xp and I had to install that first before xp would allow it to work on firewire
You should be able to download the correct drivers from the western digital website for the model of my book you have if the ones on the disc do not work
You should be able to download the correct drivers from the western digital website for the model of my book you have if the ones on the disc do not work
Thats what I was going to say, lol.
I was just going to give them a direct link.
I was just going to give them a direct link.
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ASKER
Thanks for the replies. Here are responses to your questions all....
*****WD5000E032
*****Event:
Product: Windows Operating System
ID: 4
Source: sbp2port
Version: 5.2
Symbolic Name: IO_ERR_DRIVER_ERROR
Message: Driver detected an internal error in its data structures for %1.
Explanation
The device could not be started.
User Action
Shut down the device, and then restart it.
Version: 5.0
Component: System Event Log
Symbolic Name: IO_ERR_DRIVER_ERROR
Message: Driver detected an internal error in its data structures for %1.
***Drivers:
The WD literature says that there is no driver required in that it comes with Windows. This is fully up-to-date SP3 version. The only drivers on the web site appear to be for peripheral capabilities such as interfacing with the button. I've installed those drivers but they have no effect on the issue that presents.
The WD literature does say to install with USB first if you're going to use 1394. I've done that.
****I reenabled the 1394 Network connection to no avail. That had been a suggestion that appeared to work for some folks with this problem.
*****WD5000E032
*****Event:
Product: Windows Operating System
ID: 4
Source: sbp2port
Version: 5.2
Symbolic Name: IO_ERR_DRIVER_ERROR
Message: Driver detected an internal error in its data structures for %1.
Explanation
The device could not be started.
User Action
Shut down the device, and then restart it.
Version: 5.0
Component: System Event Log
Symbolic Name: IO_ERR_DRIVER_ERROR
Message: Driver detected an internal error in its data structures for %1.
***Drivers:
The WD literature says that there is no driver required in that it comes with Windows. This is fully up-to-date SP3 version. The only drivers on the web site appear to be for peripheral capabilities such as interfacing with the button. I've installed those drivers but they have no effect on the issue that presents.
The WD literature does say to install with USB first if you're going to use 1394. I've done that.
****I reenabled the 1394 Network connection to no avail. That had been a suggestion that appeared to work for some folks with this problem.
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8. If you look at the power supply block ( between the mains plug cable and the other cable outlet ) do you see any LED lit up ie green or the likes to show that there is power getting to the ext hdd so the fuse in the mains plug has not blown or anything ?
9. If it is a dedicated firwire card does it have any power requirements ie a molex power cable connecting to it or anything like that ??
9. If it is a dedicated firwire card does it have any power requirements ie a molex power cable connecting to it or anything like that ??
ASKER
As in the orginal post:
"The 1394 interface is on an add-in PCI card and all drivers, etc. appear to be happily installed. "
The blue light on the button lights up... so I have to assume that the device has power coming from its dedicated power cable. AND, it worked on the Win7 machine and on the XP machine connnected USB.
The device is recognized in the Device Manager when it's connected. That's how the status of "Device could not start" becomes evident. And, the computer emits a two-tone rising sound when connected and a two-tone declining sound when disconnected. I'm not sure I have another way to test the 1394 interface and I don't particularly feel it justified (yet) to pull the 1394 PCI card. If I did that, I 'd just pop in more USB ports. But, since this is what I have, I'd like to just use it......
"The 1394 interface is on an add-in PCI card and all drivers, etc. appear to be happily installed. "
The blue light on the button lights up... so I have to assume that the device has power coming from its dedicated power cable. AND, it worked on the Win7 machine and on the XP machine connnected USB.
The device is recognized in the Device Manager when it's connected. That's how the status of "Device could not start" becomes evident. And, the computer emits a two-tone rising sound when connected and a two-tone declining sound when disconnected. I'm not sure I have another way to test the 1394 interface and I don't particularly feel it justified (yet) to pull the 1394 PCI card. If I did that, I 'd just pop in more USB ports. But, since this is what I have, I'd like to just use it......
ASKER
Also...
Sisoft Sandra sees the device as a Hard Drive. Interesting .......
Sisoft Sandra sees the device as a Hard Drive. Interesting .......
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I awarded the points but haven't been able to readdress the problem.