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this is not a valid email address

Posted on 2010-09-24
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Last Modified: 2013-11-09
This issue is driving me nuts. I have searched everything i can find with no results. My Client has 3 desktop computers running XP PRO SP3 and the error occurs on all 3 machines. the error occurs when using IE7, IE8, Chrome or Firefox. All are updated latest versions. It occurs with all security\ anrivirus software disabled. When they log onto a secure website requiring an email address and password ithey get an error msg " this is not a valid email address".
This occurs with their domain email addresses -user@domainname.com- and with a yahoo email address. The thing is it's random. They can lgo into HTTPS sites sometimes but not all times. Realy frustrating. I believe the abling is fine, it is not certified  but does pass for misswires and shorts, and they plug directly into a Motorola AT&T dsl router.

I think this might be an issue with the AT&T router or the phone wiring but trying to get AT&T to troubleshoot anything past "you've got an internet connection it must be a desktop issue" response is hard to say the least.

Any ideas or thoughts would be appreciated.
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Question by:pcenterprises
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10 Comments
 
LVL 7

Expert Comment

by:John Jennings
ID: 33755950
Can you take a screenshot of the error?
0
 
LVL 26

Expert Comment

by:akahan
ID: 33755992
Sounds like a javascript permissions issue (as all three browsers use javascript).  One one of the machines, as an experiment, try updating java to the latest version, and then making sure that none of your "internet security" programs (also probably running on all three machines) are set to block or interfere with javascripting.
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Author Comment

by:pcenterprises
ID: 33756583
As luck would have it my client is not in at the moment. As soon as I can I will  update java on his pc and post back with a screen shot if there is still an error.
Thanks
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Author Comment

by:pcenterprises
ID: 33758215
I checked all the machines have the latest and correct Java version running and test correctly on Javas website
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LVL 26

Expert Comment

by:akahan
ID: 33758263
0
 

Author Comment

by:pcenterprises
ID: 33759342
The computers test fine for Java at this link too.
http://www.tanglewood.net/du/JavaScriptTest.htm
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Author Comment

by:pcenterprises
ID: 33759366
the attached file is a screenshot of the error
contact-emaill-address.docx
0
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33852714
what location are you in? And what the default Language do you use on the systems?

Do you have some drivers for your keyboards installed?

What's the default layout for the keyboard? Anything except English might be the issue.

Sudeep
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Author Comment

by:pcenterprises
ID: 33852858
In the USA, default and only lanquage is English. Standard Keyboard
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Accepted Solution

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pcenterprises earned 0 total points
ID: 33916987
Yahoo Widgets was the culprit. Close Yahoo widgets and it worked fine.
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