pcenterprises
asked on
this is not a valid email address
This issue is driving me nuts. I have searched everything i can find with no results. My Client has 3 desktop computers running XP PRO SP3 and the error occurs on all 3 machines. the error occurs when using IE7, IE8, Chrome or Firefox. All are updated latest versions. It occurs with all security\ anrivirus software disabled. When they log onto a secure website requiring an email address and password ithey get an error msg " this is not a valid email address".
This occurs with their domain email addresses -user@domainname.com- and with a yahoo email address. The thing is it's random. They can lgo into HTTPS sites sometimes but not all times. Realy frustrating. I believe the abling is fine, it is not certified but does pass for misswires and shorts, and they plug directly into a Motorola AT&T dsl router.
I think this might be an issue with the AT&T router or the phone wiring but trying to get AT&T to troubleshoot anything past "you've got an internet connection it must be a desktop issue" response is hard to say the least.
Any ideas or thoughts would be appreciated.
This occurs with their domain email addresses -user@domainname.com- and with a yahoo email address. The thing is it's random. They can lgo into HTTPS sites sometimes but not all times. Realy frustrating. I believe the abling is fine, it is not certified but does pass for misswires and shorts, and they plug directly into a Motorola AT&T dsl router.
I think this might be an issue with the AT&T router or the phone wiring but trying to get AT&T to troubleshoot anything past "you've got an internet connection it must be a desktop issue" response is hard to say the least.
Any ideas or thoughts would be appreciated.
John Jennings
Can you take a screenshot of the error?
Sounds like a javascript permissions issue (as all three browsers use javascript). One one of the machines, as an experiment, try updating java to the latest version, and then making sure that none of your "internet security" programs (also probably running on all three machines) are set to block or interfere with javascripting.
ASKER
As luck would have it my client is not in at the moment. As soon as I can I will update java on his pc and post back with a screen shot if there is still an error.
Thanks
Thanks
ASKER
I checked all the machines have the latest and correct Java version running and test correctly on Javas website
ASKER
ASKER
the attached file is a screenshot of the error
contact-emaill-address.docx
contact-emaill-address.docx
what location are you in? And what the default Language do you use on the systems?
Do you have some drivers for your keyboards installed?
What's the default layout for the keyboard? Anything except English might be the issue.
Sudeep
Do you have some drivers for your keyboards installed?
What's the default layout for the keyboard? Anything except English might be the issue.
Sudeep
ASKER
In the USA, default and only lanquage is English. Standard Keyboard
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.