Solved

HP LaserJet P3005 default printing issues

Posted on 2010-09-24
9
2,754 Views
Last Modified: 2012-05-10
I have a HP P3005 LaserJet printer attached to a Dell workstation (Win XP) via USB.  Installed all the necessary print drivers off the HP driver’s disc.  Workstation detects the printer with no issues.

When I try to print from MS Word (or any other program) using the printer icon, I have to physically click the green check mark on the printer twice in order for the print to start.  I also get this message on the printer: MANUALLY FEED PLAIN PAPER.

Why am I getting this issue?  How can I change the default tray to tray number 2 (contains the plain 8.5x11" paper)?  I have changed settings in the printer and properties of the printer driver with no luck.  This printer is a piece of junk!

I just want to click the print icon on any program, and it automatically prints without issue.  Please help.  Thank you.
0
Comment
Question by:arendt73
  • 2
  • 2
  • 2
  • +3
9 Comments
 
LVL 4

Expert Comment

by:JLuhn
ID: 33756422
Check that the paper size it correctly set for tray 2 would make sense

Tyr things suggested here
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1285352657976+28353475&threadId=1341245

if all else fails .. like they said a cold reset on the printer
0
 
LVL 1

Accepted Solution

by:
0110110 earned 500 total points
ID: 33756428
When you define the preferred tray, are you doing it from the Printer Preferences in the windows printers dialog, or are you doing it from printer preferences on the fly?

I have had a couple of P3005n units and never had a default tray issue. There is a relatively recent firmware available for this model, though, if you haven't tried that yet (http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1846089&taskId=135&prodTypeId=18972&prodSeriesId=1846088&lang=en&cc=us)  
0
 

Author Comment

by:arendt73
ID: 33757577
What have you done to never have encountered any default tray issues? I did a cold reset and still had issues.
0
 
LVL 1

Expert Comment

by:0110110
ID: 33757650
Well, my two models were P3005n and P3005dn, and we were using it over the network, not directly over USB. This shouldn't really change the default trays, though. I found it interesting that you were having such an issue with this model.

Do you know if your firmwarre is up to date? They released an update this past June, so it could have been an issue with the on-board firmware it shipped with.

This may not have been one of my favorite printers, but it never gave me this kind of problem. Both of them I had worked out of the box. The embeded JetDirect server died on one of them, but that is a totally different issue.
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 33760191
In Word, go to Page Setup, and check that the paper size and type are correct. Also check that the printer knows there is Plain Paper in the tray (from its front panel menu)
0
 

Author Comment

by:arendt73
ID: 33760900
For the several years in IT, I have never encountered an issue with a Word document where it is required to go to page setup before printing a standard 8.5x11" page.

Usually, its click the printer icon and out comes the print with no issues.

Anyway, I will attempt the firmware upgrade and hopefully it resolves the tray issues. I will post my results.

0
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 33763856
arendt73, I'm in the exact opposite position from you: I have seen a large number of printing problems that were fixed by going to Page Setup in Word.

When Word starts a new doc it uses the settings for the current printer. However, from Page Setup you can change the page size, orientation, type and tray at any point for any part of the doc.

When you create a doc and save it, those settings are saved with the doc. If someone then opens it using another printer, Word tries to "intelligently" map the new printer to the old one. That rarely works.

On top of that, if Word has it correct, but the printer does not "know" that a particular type of paper is loaded, it will indeed prompt you for it. That is why I suggested to check the printer's front panel display for its settings.
0
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 33769547
Check the regional settings (ensuring you reset the default), and also can we check on the printer driver, available paper sizes.
0
 

Expert Comment

by:lazerdude
ID: 33837156
Arendt, you need to run an internal test page from the printer control panel (config, paper path, etc), and see if you still get this behavior.  If not, it's probably a driver issue, check driver settings, make sure tray 2 is selected and SAVED.   The problem could be application software specific, but it sounds as though yours is not.  If you get the same behavior from an internal test, make sure your tray 2 size/type settings are correct, and that the physical tray 2 paper size guide at rear of tray is locked in the correct paper size you are using.  no doubt, the P3005 is a POS.  just wait until your formatter dies.
 ;O)
0

Featured Post

Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

Join & Write a Comment

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now