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btec_bobFlag for Ireland

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The Storage limit changes are not reflected on the users mailbox

A user on our Windows 2008 Small Business Server has exceeded her mailbox quota of 2GB. I removed her quotas on her mailbox usiing the Exchange Management Console but her mailbox still displays the warning and will not send her email.

I got her to close outlook and reopen it but no joy. I got her to close outlook and conneted to OWA where the warning is also displayed.

How do I get her mailbox quota to increase and be reflected in her account to remove the warning?
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btec_bob
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The other unusual aspect of the error is that it is "2.8GB of mailbox space used. You have exceeded your limit of 2 GB and cannot send mail.". The mail store defaults are set to warning at 3.9GB with prohibit send at 4.09GB and Prohbit send and receive at 4.4GB.

Her mailbox is uncheck so there is no restriction. I thought it might be the outlook client as it may have a 2GB limit however that would not explain OWA giving the message.
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jayasanker
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More information. Another user has excactly the same error and they both got the message this morning for the first time.
Okay, javasanker, I went through the three links and the first and second I had already done. However the second was set to 2GB, I changed it to 5GB but they are still getting the message.
I also checked the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<SERVER NAME>\Private-<database GUID>  in case the overall databse size had been set but it has not.
Another user on the system who has a small mailbox is working fine.
Can you go to Exchange management Console >then check user mailbox size and check they have changed or not, Also use toolbox and run exchange best practice analyzer to check for any issues
HI,

I found the solution. The second link you sent suggested changing the mailbox quota in the role for which the users were members. This worked and seems to be the master control as changing any of the other sections did not override this setting.

However BEWARE!!!!

When you change the Mailbox quota in the Role and click accept it removed all of the users in that role from all of the group memberships I had setup and set them back to default group membership. I raised this with Microsoft and they ahve agreed it is a limitation within the console itself. Their suggestion is to use the powershell to adjust these settings.

Thanks for the help
It was the second link that fixed the issue.
Thank you for your comments
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lewisig

In case the 2nd link gets broken, it states:  Go to SBS Console>User Roles>Double-click "Standard User">Email>Uncheck or change Mailbox size>Ok.